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Microcap & Penny Stocks : TSIG.com TIGI (formerly TSIG)
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To: dennis foster who wrote (30221)6/6/1999 10:14:00 AM
From: REW  Read Replies (1) of 44908
 
Dennis,

Service is a one of the cornerstones of the business model TSIG is trying to build on. Unfortunately the block has not been put in place very well. It would have been thought this important item would have been addressed in a much more thorough concise manner.

Where will return customers come from? Satisfaction with prior dealings. All the price discounts in the world cannot surpass the satisfaction feeling. This also leads to further customers as the viral marketing effect takes over from the satisfaction of doing business with the CD site. These customers will, for the most part, come with no discounted entry fee. They, in turn, will tell others, and so on.

I have yet to see someone in charge of customer service. Who do you call that has the power to transcend the departments and functions to correct an error or miscommunication, whether company or customer faulted? Where is the Jr VP in charge of Customer Service that would have the run of the company, to include the heads of state, who would be able to transcend all functions to insure as complete action as possible by TSIG for the customer to attempt to insure return business instead of losing the return business and getting negative referrals?

For what reason would there be the neglect in this area when service is supposedly going to be one of the primary items that raise TSIG over all the rest?

In my opinion, it isn't the money because the problem existed before the Online Division and could have been addressed at any time. I also feel the problem solving would have paid for itself. How many customers would have been added and additional return purchases been made if there was adequate customer service afforded?

As always, my opinion

Bob

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