Monday June 7, 6:03 pm Eastern Time
Company Press Release
SpeechWorks International and Gold Systems Partner to Support Automated Speech Recognition Applications on Popular Lucent CentreVu Platform
Systems Integration and Reseller Deal Accelerates Adoption of Over-the-Telephone ASR Applications
BOSTON--(BUSINESS WIRE)--June 8, 1999-- SpeechWorks International, Inc., a leading provider of conversational speech recognition technology and products for over-the-telephone applications, and Gold Systems, a leading provider of automated telephone interface applications, today announced a partnership to support SpeechWorks' award-winning technology on Lucent's CentreVu Response Solutions, the company's suite of interactive voice response (IVR) capabilities.
CentreVu Response Solutions are based on Lucent's INTUITY CONVERSANT telephony platform. Since telephony platforms are necessary to run phone-based applications, and with hundreds of companies running their applications on Lucent's CentreVu Response Solutions, this partnership significantly expands the market for automated speech recognition (ASR) deployments. It also will expand the choices of speech recognition engines for CentreVu Response Solutions' customers.
Under terms of the deal, Gold Systems will integrate SpeechWorks®, including its Dialog Modules(TM), with Lucent's INTUITY CONVERSANT IVR platform. Gold will also market SpeechWorks to its existing customer base of primarily Fortune 1000 companies in a number of vertical markets.
The relationship between SpeechWorks and Gold Systems will enable companies using CentreVu Response Solutions to deploy SpeechWorks' technology and meet the increasing demand for phone-based ASR rollouts around the world.
''We've teamed with SpeechWorks to make it possible for our customers to deploy advanced, interactive ASR applications so that their end users can be easily serviced over the telephone, anytime, anywhere,'' explains Terry Gold, president, Gold Systems. ''We selected SpeechWorks because of their leadership in the ASR market, and their efficient development tools which make building and maintaining speech applications easy.''
Under SpeechWorks' Partner Program, Gold Systems will receive the training and support needed to create and deploy automated phone-based speech recognition solutions that address customers' technical and organizational requirements. The Partner Program gives systems integrators, developers and resellers a competitive edge in a fast-growing market.
''Gold Systems' renowned expertise in developing applications for Lucent Conversant customers will help make ASR ubiquitous in call centers, help desks and other deployments around the world,'' said R. Todd Barber, vice president, corporate partnerships, SpeechWorks. ''We are delighted to partner with them as we extend our platform coverage and open the doors to widespread ASR adoption.''
Companies Ask for Automated Speech Recognition
With SpeechWorks, callers can talk naturally into the telephone to obtain information, and complete transactions automatically. Callers can schedule package pick-up times, make flight reservations, trade stocks, or conduct a myriad of other transactions, without waiting endlessly on hold or getting trapped in frustrating touch-tone menus. As companies become more and more focused on providing the best customer service, they are turning to speech recognition as the ideal way to support customers while enhancing their satisfaction, and reducing costs.
About Gold Systems
Gold Systems is a leading developer of applications that automate the process of connecting people with information via the telephone. These applications give a firm's customers, employees, and partners access to essential information and transactions 24 hours a day, 7 days a week. Gold Systems has developed these applications to meet critical business needs within the financial services, insurance, healthcare, retail, and cellular industries, building a client list of over 300 large companies that includes 10 of the Fortune 20.
Gold Systems was named to the 1998 Inc. 500 and Deloitte & Touche Fast 500 lists of fast-growth, privately-held companies. The company is headquartered in Boulder, Colorado. For more information, visit the Gold Systems Web site at goldsys.com, or call 303-447-2837.
SpeechWorks Makes it Easy
SpeechWorks makes it easy to buy and implement speech recognition solutions through its worldwide network of distributors, resellers and integrators. The SpeechWorks Partner Program, including a unique technical certification component, includes over a dozen members such as: Aspect Telecommunications, Dialogic, digiTrade (owned by Thomson Financial Services), IBM, Intellisystems, InterVoice, Maxxar, netVest (subsidiary of Fiserv) and TALX. SpeechWorks and its partners have deployed the most advanced speech recognition systems in production today, making it easier than ever for callers to conduct transactions and get information over the telephone.
About SpeechWorks International, Inc.
SpeechWorks enables people to talk to computers over the telephone in a natural way. The company's award-winning, multi-language solution, SpeechWorks 5.0, sets a new standard in speech-enabled e-commerce with unprecedented recognition accuracy and ease of deployment. SpeechWorks' customer base comprises over ten of the Fortune 100 and includes: BellSouth, E*TRADE, Guardian, Hewlett-Packard, NEXTLINK/FedEx and United Airlines among many others. Headquartered in Boston, Massachusetts, with offices worldwide, SpeechWorks is a privately held corporation with financing from venture capital firms, Intel Corporation and SAP. The company's solution incorporates several patented technologies, and is based on research originally conducted at the Massachusetts Institute of Technology. To experience the power of SpeechWorks, call: 1.888.SAY.DEMO. For additional information, visit speechworks.com.
SpeechWorks, SMARTRecognizer, Tuning Tools and DialogModules are trademarks or registered trademarks of SpeechWorks International, Inc. in the United States and other countries. INTUITY is a trademark and CentreVu and CONVERSANT are registered trademarks of Lucent Technologies Inc. All other names are used for identification purposes only and may be trademarks of their respective owners.
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