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Non-Tech : E*Trade (NYSE:ET) -- Ignore unavailable to you. Want to Upgrade?

To: ecommerceman who wrote (7026)	6/10/1999 9:46:00 AM
From: Curtis E. Bemis	Respond to of 13953

J.P Morgan buys into Archipelago (20%), with Goldman and E*Trade- ECN Archipelago seems to attract them-- marketwatch.newsalert.com

To: ecommerceman who wrote (7026)	6/10/1999 10:51:00 AM
From: Larry Brubaker	Read Replies (2) \| Respond to of 13953

Eman, I'll tell you my latest experience with ETrade's customer "service." I trade enough to qualify for Power ETrade. I've seen on my screen for months "Congratulations, you qualify for Power ETrade." When you go to launch Power ETrade, it says you must send in a real-time quote form before they can activate it (even though I had already filled out an on-line real-time quote form and get real-time quotes). So I download the hard copy real-time quote form and send it in weeks ago. But still get the same message (you must send in a real-time quote form) when I try to launch. So I send an e-mail asking why I'm not activated and they say I need to send in a real-time quote form. So I send another message saying I sent one in weeks ago. So then they say I have to fill out a Power ETrade Application. So then I say, fine, but it would be helpful if this was noted on the web site in the first place. So then they say I have to fill out a Power ETrade Application in order to be activated. So I say, I know that, but it would be helpful if the web site said that in the first place. They say OK, they've noted my complaint. Then I try to download the Power E*Trade Application and the download isn't working. Still isn't working. Waiting for the snail-mail version (if they bother to send it). So I don't care what Gomez says, my own experience is that customer service is lousy.