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Technology Stocks : Sterling Commerce (SE) -- Ignore unavailable to you. Want to Upgrade?

To: Stocker who wrote (317)	7/1/1999 2:02:00 PM
From: JakeStraw	Read Replies (1) \| Respond to of 341

Sterling Commerce Announces New VECTOR Web Support Service for Financial Institutions New Service Provides 24-hour Support to Registered Customers DALLAS, July 1 /PRNewswire/ -- Sterling Commerce, Inc. (NYSE: SE - news), a worldwide leading provider of bank item processing and business-to-business electronic commerce software products and value-added services, announces the availability of a new service for financial institutions, VECTOR Web Support. The service provides 24-hour support to registered customers via a secured Web site. ''Continuing the development of VECTOR Business Solutions as Internet centric offerings, Sterling Commerce VECTOR Web Support is deployed to aid customers during this critical time of Y2K preparation, as well as to provide ongoing support into the next millennium,'' said Larry Best, director of marketing, Banking Systems Division, Sterling Commerce. ''VECTOR customers can now open an incident report, check the status of reports, and download product documentation and software updates at their convenience. During our testing of VECTOR Web Support, our customers found it particularly beneficial to peruse the site for new updates to their licensed products and documentation.'' Registered customers enter a user ID and password to log-on the secure site. They can only access documentation and updates for the products licensed to their financial institution. The Web site has a virus protection device installed to prevent exchange of corrupted files. With VECTOR Web Support, customers can open an incident report to log an issue, ask a question or submit a suggestion to the Sterling Commerce technical support staff. They also have the ability to send files relating to the incident for review by a Sterling Commerce technician. The history and status of the incident is accessible on-line until it is resolved. The Web site also has a knowledge-based search feature. Customers can enter parameters to search for information regarding a particular topic or product. They can then download and install new product updates or documentation changes at their convenience. Customers no longer have to wait for the information to be shipped on a disk or CD -- it is all available on-line. Sydney Smith-Hicks, vice president of operations, Banking Systems Division, Sterling Commerce, said, ''For customers without Internet access, the site can be directly accessed via modem. Sterling Commerce is committed to enhancing support services with new technologies while continuing to provide the same high level of service our customers have come to expect.'' Sterling Commerce customers can register for VECTOR Web Support access by calling their support representative or sending an e-mail to vector@stercomm.com. About Sterling Commerce Sterling Commerce is recognized as the worldwide leader in providing Internet E-commerce solutions for the Global 5000 and their commerce communities. The company is one of 40 companies included in the Dow Jones Internet Services Index. The company is focused on providing E-commerce solutions through its COMMERCE, CONNECT and GENTRAN product families to address Extranet Management, Business Process Integration, Community Management, Infrastructure and Outsourcing. Bank operations solutions are provided through the VECTOR product family which has long been recognized as the leading, most comprehensive set of solutions for bank item processing. Sterling Commerce has been providing E-commerce and bank item processing solutions for 25 years, and has 2,500 employees, 37 office locations and more than 40 distributors worldwide. With more than 45,000 customers worldwide, the company had 1998 revenues of more than $490 million. For more information, visit the Sterling Commerce Web site at sterlingcommerce.com. SOURCE: Sterling Commerce, Inc.