To: Lucinos who wrote (598 ) 6/11/1999 8:06:00 PM From: William F. Wager, Jr. Read Replies (1) | Respond to of 3664
eBay outage----------> Online Bidders Are Shut Out As eBay Works to Repair Glitch Associated Press SAN JOSE, Calif. -- Would-be bidders were stymied Friday as Internet auctioneer eBay Inc. struggled to rebuild a corrupted computer server. As of late Friday, the site was still out of service, and the company said it likely wouldn't have the site back up until 7-8 p.m. EDT Friday at the earliest. A posting from the company said: "Our deepest regrets for this delay, but we want to make sure everything is fully functional before bringing the system back up." The problem started late Wednesday, following a major revamping of the site. Engineers have been working since then to restore its primary database server, going back to computer tapes and laboriously transferring files. "Damage to the system is more extensive than expected," the company said early Friday. It stressed that no data had been lost, and said the auctions will be extended by 24 hours after service is restored so that nobody's bidding opportunities will be lost. Service still hadn't been restored late Friday. Such outages are commonplace at Web sites, where the visual images and interactive functions computer users see are ultimately dependent on typewritten computer codes. A typewritten mistake in a key location of code can corrupt what the public sees of computer files that are otherwise unaffected. One of the worst previous outages, which lasted about six hours, prevented eBay from holding auctions of just-released merchandise tied to the latest "Star Wars" movie. Customers flocked to rival Amazon.com Inc. The company's Internet auction site runs 24 hours a day, seven days a week. It lists more than two million items, including antiques, books, computers, toys and sports memorabilia that can be purchased through an elaborate bidding process. EBay reported that the number of registered users on its site as of March 31 reached 3.8 million, almost double the 2.1 million registered users during the three-month period that ended Dec. 31, 1998. The company, which saw more than $541 million in merchandise auctioned off through 22.9 million separate transactions during the first quarter of this year, earns a percentage on each sale.