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Strategies & Market Trends : India Coffee House -- Ignore unavailable to you. Want to Upgrade?

To: Mohan Marette who wrote (4584)	6/14/1999 2:23:00 PM
From: Mohan Marette	Read Replies (1) \| Respond to of 12475

Customer Serivce-RUDE awakening (Indian Airlines & Indian Railways) ...“Are you blind? Can't you read the board?” came the rude reply as P K Goel, executive director - passenger marketing, Railway Board (ministry of railways), tried to make an enquiry during his visit to Varanasi railway station last year. The man, who was naturally unaware of Goel's identity, was promptly suspended. “But we can't blame that man at the enquiry counter,” says Goel. “It is his superior who should be held responsible for such hostile and discourteous behaviour.”.... Indian Airlines business-standard.com nic.in Indian Railways. business-standard.com indianrailway.com indianrailway.com