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To: Mark Oliver who wrote (6335)	6/14/1999 8:00:00 PM
From: Mike Hardy	Respond to of 10081

WK will deal with corporate market. msn mobile will deal with consumer/retail market. for those who dont follow the yahoo club "The metaphor of a personal assistant is expansive. Why shouldn't your virtual personal assistant shop around on your behalf for hard to get theater tickets? In advanced modes, the virtual personal assistant would perform intelligent services beyond pure messaging, particularly in areas where the lines separating messaging from collaboration and live communications are blurry. For example, a virtual personal assistant could set up a meeting by surveying participants' calendars, choosing a mutually workable time, and initiating appropriate messages and resource requests. And, of course, find those theater tickets. Speech and Natural Language Processing Unified messaging will evolve beyond voice-data convergence, wireline-wireless convergence to the increased use of natural language processing. Speech will be layered onto agent functionality, extending spoken commands to the personal computer. Speech engines will convert voice to text and natural language processing will break down the converted text so that applications can parse the text and fill out the data structure (i.e., rules object or meeting request). A conversational system will allow the virtual personal assistant to query the user on missing fields, as in the following dialog: User: "Schedule a meeting with my boss." VPA: "What time?" User: "9 am on Monday morning." VPA: "You have a meeting with John then. Do you want to cancel that?" User: "Cancel the meeting with John, schedule with my boss." a piece from msft white paper on unified messaging