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Gold/Mining/Energy : Sideware Systems - SYD.u/V, SDWSF -- Ignore unavailable to you. Want to Upgrade?

To: jocko who wrote (3856)	6/15/1999 1:43:00 PM
From: Neil Irwin	Read Replies (1) \| Respond to of 6076

BRAINTECH INC ("BNTI-L") SIDEWARE SYSTEMS INC ("SYD-V") - BrainTech Launches Live Customer Service Support From - Improved Web Site BrainTech Inc. launched its improved web site on Monday June 14, 1999. The web site features Dr. Bean, Sideware Systems revolutionary e-commerce customer service software. BrainTech is now pleased to offer customer-to-business services by providing on-line customer support on its web site at www.bnti.com. The improved, user-friendly design of the web site offers a full range of features, including new information for customers and investors, downloadable demos of its Odysee product, and live customer service. Customer information pages include details on our applications and engineering services. The new web site offers customer support inquiries using Dr. Bean, Sideware's new e-commerce customer service software. "We are very pleased to be working with Sideware to provide comprehensive customer support for BrainTech's services and products," states Charles Hooge, Technical Director for BrainTech. "BrainTech now experiences the power of live, personalized customer service using Dr. Bean," said John Wedel, General Manager e-Business Solutions Division for Sideware. "The benefits of this enhanced web site are straightforward: this is an opportunity to experience revolutionary customer service technology, improving BrainTech's overall customer service. This is a tremendous advantage for BrainTech and its customers." Dr. Bean is a value-added product that can be integrated with IBM middleware products, like DB2, Net.Commerce and Websphere to create e-commerce solutions. For instance, when Dr. Bean is integrated with Net.Commerce, the customer service representative (CSR) can view the customer's shopping history. Companies can use Dr. Bean to deliver live, personalized customer service over the Internet from their own e-commerce site. This innovative product, written in 100% Java, adds interactive exchange to Internet web sites enabling companies to personalize a customer's purchase experience at their sites. E-commerce CSR's equipped with Dr. Bean can take control of customers' browsers and lead them through web pages on a guided tour, or follow them to assess their purchasing interests. With a single mouse click, customers can access and "chat" with a live CSR about sales specials, alternate products, shipping or any other service questions. BrainTech combines image processing capabilities and proprietary classification technology within our flexible ODYSEE Development Studio to deliver machine vision solutions to a variety of industrial markets and end-users. Our team of Software Engineers and Systems Integrators provide our clients with cost-effective answers to their machine vision problems. The ODYSEE Development Studio is BrainTech's software development tool. It is a component based drag and drop environment that provides vision system designers with an intuitive and powerful software tool to rapidly design, prototype, implement, upgrade and manage their applications. The ODYSEE Development Studio features a variety of 3rd party image processing libraries for our clients to customize their Studio to suit their needs. The Private Securities Litigation Reform Act of 1995 provides a "safe harbor" for forward-looking statements. Certain information included in this communication (as well as information included in oral statements or other written statements made or to be made by BrainTech, Inc.) contains statements that are forward-looking, such as statements relating to the future anticipated direction of the high technology industry, plans for future expansion, various business development activities, planned capital expenditures, future funding sources, anticipated sales growth and potential contracts. Such forward-looking information involves important risks and uncertainties that could significantly affect anticipated results in the future and, accordingly, such results may differ from those expressed in any forward-looking statements made by or on behalf of BrainTech, Inc. These risks and uncertainties include, but are not limited to, those relating to development and expansion activities, dependence on existing management, financial activities, domestic and global economic conditions, changes in federal or state income tax laws, and market competition factors. TEL: (604) 986-6121 BrainTech Inc. FAX: (604) 980-7121 (c) Corporate Dissemination Services Inc. All rights reserved.