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To: ChinuSFO who wrote (22961)	6/18/1999 1:41:00 AM
From: Ed Forrest	Read Replies (1) \| Respond to of 41369

>>Are you happy with the overall performance and service with ATHM<< If I may be allowed,I am disgusted with @Home.The 2nd tech in a week was out today and same old song.Nothing wrong with our equipment has to be the internet.When it works,its great,when not its on a par w/28.8 or less. Ed

To: ChinuSFO who wrote (22961)	6/18/1999 9:00:00 AM
From: avanti77	Read Replies (1) \| Respond to of 41369

<Are you happy with the overall performance and service with ATHM? As I mentioned in my earlier posts, I know of 3 people in my town with a negative experience with ATHM, and just 1 person I know is happy with it.> Yes, overall performance is very good. Service was down a couple of times, but customer service was very accommodating. Even if the service is down for 10-15 minutes, they credit your bill for the day. However, as I and others have stated, the @home webpage interface is a design nightmare, and I don't use it at all. Perhaps, their acquisition of Excite will get some talent to redesign it, and get them their own customer's eyeballs.