To: Capt who wrote (2737 ) 6/20/1999 4:35:00 PM From: Sir Francis Drake Read Replies (1) | Respond to of 3216
Fred - I think you went over the line with your attack on Bill Dwyer. Certainly nobody can accuse *me* of being a Cyber apologist. In fact I've been one of their sharpest critics. Yet it all comes down to the issue of balance and personal attacks that lack merit. Some of your criticisms are valid, no doubt - and I too have made similar charges. But I am also aware of the fact that *despite* this, Cyber continues to be one of the best platforms for a serious daytrader. Obviously, there are no perfect brokers, and that is why it's imperative to have more than one broker at your disposal, more than one quote feed, more than one modem and ISP, and more than one computer. I cannot imagine trading otherwise. I certainly find bad quotes irritating - but I wouldn't even think of trading without a second quote source. What you miss, is the fact that Cyber is really continuously improving, and raising the bar on their performance. Management is truly responsive. And no, it's not because they are altruists - they have NO CHOICE. There is tremendous attrition in daytrading clients - people go bust, or they lose and give up. And - daytrading customers, are the most demanding there are - they will switch at a drop of a hat. So, for sheer survival, Cyber must do all it can to be responsive. The fact, that I am still a customer, speaks for itself - I think on balance it is in my interest to stay; this doesn't mean Cyber is my only broker - I think it absolutely imperative to have more than one (I have 3 brokers I trade actively with, and 1 is an "longer-term" investment broker). If I thought I could do better elsewhere, I'd be gone in a second. And to accuse Bill of "working" for Cyber... that's really low. Look, I'm not just "saying" that - in fact I've had a friendly exchange with Bill when there was a perception that I was too critical of Cyber. Bill was concerned that I was not measured in the sharpness of my diatribes, but not for a second would I ever think of accusing him of being on Cyber's pay. If you follow this board, he too has been critical of Cyber. But it all comes down to measure. And it is in poor taste to suggest that Bill is somehow doing Cyber's bidding. Finally, there is a definite line between being abusive and being constructively critical. I have been about as critical as one can be, and still being constructive - I have received PMs from Cyber, *agreeing* with my criticisms (which puts a lie to those who accused me of being merely abusive) - because they know that it is in our mutual interest that Cyber be as good a broker as possible. I have sent Cyber e-mails and corresponded with them about ways of improving the service or features of the software. But they also know that I will not hesitate for a second, to publicly lambaste them in the strongest terms, if I think they've dropped the ball. Thus, if I do offer any defense of Cyber, I think you would have to agree, that I do not do it as an apologist. Bill is in the same position - though his diplomatic skills far outrank mine. Bill can be critical without sounding strident. And I think you crossed the line by attacking him with a calumny, like "how do you like working for CyberTrader?" It was not only factually wrong, but insulting. Regards, Morgan