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To: gpowell who wrote (11656)6/23/1999 12:29:00 AM
From: red_dog  Read Replies (1) | Respond to of 29970
 
That is one great idea, that you should follow up on and give your suggestion to management at @home and T.



To: gpowell who wrote (11656)6/23/1999 2:09:00 AM
From: Dirk Dawson  Respond to of 29970
 
Maybe iMacs. Can't get much easier than that! Even CompUsa guys could handle that. (if @Home gave them a cut, that is)

Dirk



To: gpowell who wrote (11656)6/23/1999 9:46:00 AM
From: Ahda  Read Replies (1) | Respond to of 29970
 
I think cost control is difficult. On initial installation of umg here in this house there were five people trying to set the system up. Many billable hours outsourced or not.



To: gpowell who wrote (11656)6/23/1999 10:54:00 AM
From: David Harker  Read Replies (1) | Respond to of 29970
 
>Currently the cable guy is spending half his time installing
>software and hardware at the customer site - the subscription
>rate could double if ATHM would just out source this.

Not true. TCI is already outsourcing the installation of SW and
NIC cards - I am a subscriber and talked at length with the
guy who did that for me, during my install. He told me the name
of his company, which I have forgotten, but it WAS an outsourcing
arrangement. There was also a TCI guy there who only tested the
cable line signal, installed a filter between the line to the
computer and the other (TV-hookup) cable lines.

Regarding subscription rate increases, last night on the local
news they had a story about @Home and how it is becoming popular
here (Rochester, MN). In a city of 60-70k, they have 1,000 subs
in 6 months. They started out doing 40 installs per week, then
upped it to 80, and now to 100. Their install people are working
in shifts so they are doing installs 16 hours per day. They
interviewed a local cable guy for all that info - basic conclusion
is they are absolutely swamped. A partner of TCI (Bresnan) is
the local cable Co, was TCI until a few months ago. My connection
has been flawless - always there.



To: gpowell who wrote (11656)6/23/1999 12:04:00 PM
From: yihsuen  Read Replies (2) | Respond to of 29970
 
Installing the NIC and cable modem is no harder than any other PC related installations

The USB version of cable modem should be available around this time now. Ethernet should be built in the box, which means you don't need to open your PC - truly plug and play.

Intel has a motherboard with build in Ethernet available for quite a while, but they don't target consumer market, mostly in embedded market (ie, inside a big copier/printer machine), I don't know why. Maybe they just want to have a little mercy on 3COM.



To: gpowell who wrote (11656)6/23/1999 11:00:00 PM
From: Mike Buckley  Read Replies (1) | Respond to of 29970
 
Currently the cable guy is spending half his time installing software and hardware at the customer site - the subscription rate could double if ATHM would just out source this. Let the cable guys concentrate on upgrading the cable.

In Fairfax County, Virgina, a suburb of Washington, D. C., RoadRunner outsources everything. The subcontractor sends two people. One is a specialist with the cable, drilling holes in the side of the house, etc. The other is a specialist with RoadRunner, installing the software, the modem and the card.

--Mike Buckley