To: re3 who wrote (11664 ) 6/23/1999 9:45:00 AM From: red_dog Read Replies (2) | Respond to of 29970
Excite@Home's @Home Service Awarded ISP Honors by PC Magazine PC Magazine Readers Report Card Highlights Consumer Benefits June 23, 1999 09:00 AM REDWOOD CITY, Calif., June 23 /PRNewswire/ -- Excite@Home ATHM , the leading provider of broadband Web services and open access to the Internet via the cable infrastructure, today announced that its @Home service is one of the leading Internet Service Providers (ISP) in PC Magazine's annual survey of user satisfaction. Surveying users of 18 leading ISPs, including AOL, GTE, and Mindspring, PC Magazine investigated user satisfaction as well as the top reasons for choosing an ISP, connection issues, and other services. (Photo: http//www.newscom.com/cgi-bin/prnh/19990528/SFF034 ) Scoring an 8.6 on a 10 point scale, the @Home service outpaced AOL, GTE, Mindspring, CompuServe and other leading ISPs, on overall service satisfaction. In addition, the @Home service was the number one rated ISP for connection speeds, connection reliability, and overall connections during the day. "As a new entrant in the Internet access market, we know we have to have great customer service to compete with the powerful incumbents," said Tom Jermoluk, chairman and CEO of Excite@Home. "We'd hope our success would inspire our competitors to improve their own service, rather than to respond by lobbying government to impose regulations that would slow the deployment of superior broadband services." Excite@Home is committed to continuing to provide an open access environment where consumers can access any Web content of their choice with a single click. Excite@Home is a global media company based in Redwood City, Calif. Through the company's narrowband portal, Excite (www.excite.com), and broadband services, @Home and @Work, the company uniquely offers consumers content and interactive services across both narrowband and broadband, and advertisers highly targeted marketing solutions across all platforms of delivery. Leveraging the high-speed, always-on attributes of cable, Excite@Home empowers unique multimedia applications that go beyond current Web experiences. The company will combine the Excite brand -- one of the best known names on the Internet with 70 percent recognition among Web users -- with @Home's broad distribution, a worldwide footprint of 65 million cable homes, to deliver on its vision of "All Band, All Device, All the Time." For more investor information about Excite@Home, please call the company's stockholder services hotline at 888-924-9248. Brand recognition statistics quoted are from Frank N. Magid and Associates, Inc. (1/99). NOTE: Excite@Home, Excite, the @ logo, @Work, and @Home are trademarks of At Home Corporation and may be registered in certain jurisdictions. All other brand and product names are trademarks of their respective owners. This press release contains forward-looking information within the meaning of Section 27A of the Securities Exchange Act of 1933 and Section 21E of the Securities Exchange Act of 1934, and is subject to the safe harbors created by those sections. The matters discussed in this press release involve risks and uncertainties described from time to time in Excite@Home's filings with the Securities and Exchange Commission. In particular, see the risk factors described in Excite@Home's Form 10-Q for the quarter ended March 31, 1999. Excite@Home assumes no obligation to update the forward-looking information contained in this press release. SOURCE Excite@Home