To: Jim B who wrote (9187 ) 6/23/1999 9:52:00 AM From: Ga Bard Respond to of 108040
ZEKE'S GENERAL STORE TEAMS WITH ZIPLINK, INC. TO PROVIDE NATIONWIDE DIALUP ACCESS CENTRAL, Ariz., Jun 23, 1999 /PRNewswire via COMTEX/ -- Zeke's General Store, Inc, a privately held Internet Service Provider located in Central, Arizona, announced that it will team up with ZipLink, Inc. (Nasdaq: ZIPL) to provide nationwide Dialup Access. How does a tiny internet service provider compete against the big guys? "In a word, support," says John "Zeke" Brumage, president of the 5 year old company, "Our goal is to have every call answered by a live human." As a result of this policy, Zeke's monthly churn (number of lost customers) is below 1%, one of the lowest in the industry. All customer support and sales calls are answered at Zeke's call center in Central, Arizona, 165 miles east of Phoenix. The area has an excellent community college, and attracts many retirees, providing a pool of qualified, friendly workers. "By using the technical expertise and facilities of ZipLink, we are able to leverage our strength in customer support and direct our financial resources to advertising in this new market," said Zeke. Zeke's new local Las Vegas Sales and support phone number is 702-939-5000, the nationwide toll-free number is 877-NET-ME-UP (638-6387). ZipLink is a nationwide backbone provider offering wholesale Dial-Up and DSL services to local and regional ISP's enabling them to quickly and inexpensively expand their existing geographic coverage and offer nationwide access without investing in costly infrastructure. SOURCE Zeke's General Store, Inc (C) 1999 PR Newswire. All rights reserved. prnewswire.com -0- CONTACT: John "zeke" Brumage of Zeke's General Store, Inc, 520-428-1112, 800-732-2675 (ZIPL)