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To: Monty Lenard who wrote (2848)7/11/1999 8:31:00 AM
From: Webb B Blackman Jr  Read Replies (2) | Respond to of 17977
 
Monty,
But we would both be much happier if the support people did not answer the telephone when they had no intention of talking. Or just send out an email if they took the system down. Even to take the few seconds that it takes to update their answering machine.

But no, that would show customer concern.

--- webb ---