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Technology Stocks : CheckFree Holdings Corp. (CKFR), the next Dell, Intel? -- Ignore unavailable to you. Want to Upgrade?

To: jjs_ynot who wrote (7969)	7/13/1999 1:19:00 AM
From: Erik T	Respond to of 20297

I sold some traders today at 32.50. This evening I had my first encounter with Checkfree customer service...I am holding my core position for a long time. I had no idea what a complex system Checkfree has to work within. Adding my cable company as a new payee and it would not accept my account number. It turns out the cable co recently updated account numbers and not all of the dozens of cable co payment sites will recognize accounts for electronic payments. CKFR customer support guy found the electronic address to accept my account number and set it up over the phone. Same problem with my energy bill. Apparently accounts there are 11, 14 or 17 digits long. Only 11 and 17 length accounts are able to accept electronic payments now. So mine will go s-mail through CKFR. Checkfree wades through this everyday, constantly updating their system to handle more payments electronically with what looks like little help from billers, even the major ones. And it seems as if the system will search out things like this when companies become able to accept electronic payments, with no perceptible change from my standpoint. All this and the guy represented himself as being from my bank, only telling me he works for Checkfree when I asked him. And he was helpful, pleasant and patient. No little upstart is going to compete with this. The banks are nuts if they think they can pull-off their own system. The banks should be kissing Pete Kight's butt, thanking him for an amazing service. Unbelievable they let this one get away. Unbelievable!! It is even clearer to me now, when online bill pay takes off for the masses, Checkfree will be the 800 pound gorilla as we all hope. If I had built this company, I would be so proud I wouldn't sell-out either. Erik(hoping Checkfree stays independent)