MSTG news.
Mustang Software Wins Barclaycard Contract; Barclays PLC Implements Mustang's Internet Message Center for its Barclaycard Group's E-mail Customer Service
BAKERSFIELD, Calif., Jul 13, 1999 (BUSINESS WIRE via COMTEX) -- MustangSoftware, Inc. (Nasdaq: MSTG), a leading provider of e-mail management solutions, today announced that Barclays PLC (NYSE: BCS), a UK-based financial services group engaged primarily in the banking and investment banking businesses, has selected Mustang's award-winning Internet Message Center (IMC) to manage customer service and support e-mail transactions for its Barclaycard services. A unit of the Barclays Retail Financial Services group, Barclaycard is the largest credit card business in Europe and offers a full range of credit card services to individual customers, together with card payment facilities to retailers and otherbusinesses.
"We are pleased to expand our presence in the European market by helping Barclaycard build a world-class e-mail response contact center. Our professional services team was able to build, train and implement a fully customized IMC Enterprise Edition solution in 5 days -- demonstrating how quickly companies can solve their e-mail customer service problems," said Jim Harrer, president and chief executive officer of Mustang Software. "We are honored Barclaycard selected Mustang after their extensive review of other products in thismarket."
Barclaycard's customer service team, based in Manchester U.K. is responsible for handling a wide range of e-mail inquiries from customers via their secure web site to consumers on their standard site seeking information on Barclaycard's many benefits and services. Mustang's services division worked with Barclaycard's Northampton and Manchester offices during the implementation to ensure the continued management and evolution of Barclaycard's e-mail management practices.
Barclaycard implemented the IMC Agent for Outlook, developed by Mustang Software to be used with Microsoft's (Nasdaq: MSFT) Outlook messaging and collaboration software, to seamlessly integrate IMC within Barclaycard's existing e-mail infrastructure. Additionally, Mustang's services team created three AutoAgents to fully automate common response tasks -- saving agents time and improving productivity and maximizing the return on investment of Barclaycard's e-mail management project. The end result: customer service agents are able to handle more messages in a single day, in turn reducing thetime customers have to wait to receive a response to their inquiry.
About Internet Message Center
Mustang's Internet Message Center (IMC) is an intelligent e-mail management system that provides sophisticated management capabilities for e-mail workflow in mission-critical, high-volume customer service operations. IMC enables companies to manage incoming corporate and customer e-mail as it manages its inbound phone calls -- with logic, responsibility, structure, real-time management, and detailed reporting.
Internet Message Center was named 1999 "Judge's Pick" by Computer Telephony magazine; 1999 "Blue Ribbon Winner" by Network World magazine; 1998 "Product of the Year" by CTI, ISP Today and C@LL CENTER Solutions magazines; 1998 "Best of Show" by Internet Telephony, C@LL CENTER Solutions, Computer Telephony, CTI, Call Center News Service and Customer Support Management magazines; and 1998 "Editors Choice" by Internet Telephony and Telemarketing & Call Center Solutionsmagazines.
About Barclays PLC
Barclays PLC, a UK-based financial services group engaged primarily in the banking and investment banking businesses, has been involved in banking in the UK for over 300 years and as at 31st December 1998 operated in 64 countries world-wide, including all the major financial centres. Barclays' Retail Financial Services group brings together all of the Company's retail interests around the world, including Barclaycard, the largest credit card business in Europe. Barclaycard offers a full range of credit card services to individual customers, together with card payment facilities to retailers and other businesses. For more information about Barclays PLC, visit their web site at barclays.com.
About Mustang Software
Founded in 1986, Mustang Software, Inc., an Internet company, delivers creative e-mail management solutions through a combination of the company's innovative products and services, its extensive e-mail management experience and expertise, and alliances with leading companies involved in the technologies that enable Internet commerce. Mustang presently counts more than 230 IMC customers worldwide including Cablevision (AMEX: CVC), Iomega (NYSE: IOM), Activision (Nasdaq: ATVI), ViewSonic, Victoria's Secret (NYSE: IBI), WebTrends Corporation, and Miller Freeman (Nasdaq: UNEWY).
Mustang Software's corporate headquarters is located at 6200 Lake Ming Road, Bakersfield, CA, 93306 with offices in Chicago, IL and Washington, D.C. Inquiries can be addressed via voice, 661-873-2500; fax, 661-873-2599; and e-mail, info@mustang.com; or by visiting Mustang Software on the Web at mustang.com.
Copyright (C) 1999 Business Wire. All rights reserved.
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CONTACT: Mustang Software, Inc., Bakersfield
Jim Harrer, 661/873-2561
jim.harrer@mustang.com
or
Continental Capital & Equity
Dodi B. Zirkle, 407/682-2001
dodi@insidewallstreet.com
WEB PAGE: businesswire.com
GEOGRAPHY: CALIFORNIA ILLINOIS DISTRICT OF COLUMBIA
INDUSTRY CODE: COMPUTERS/ELECTRONICS
COMED
BANKING
INTERACTIVE/MULTIMEDIA/INTERNET
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