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Technology Stocks : AUTOHOME, Inc -- Ignore unavailable to you. Want to Upgrade?

To: KW Wingman who wrote (12722)	7/20/1999 1:56:00 AM
From: red_dog	Read Replies (1) \| Respond to of 29970

Wingman E is right again, if you want to check. Open everything that you want to and minimize your window so you can see your desk top. Right click on my computer, click on properties, click on performance tab, and see what percent of your system is free. If its less than 25 to 30% check what you have running in your start up folder. You can usually find this by pressing alt+ control+ delete at the same time. If needed remove the things that you really don't need. Regards Rg

To: KW Wingman who wrote (12722)	7/20/1999 8:23:00 AM
From: Educator	Respond to of 29970

KW, Robert, & Eric- Thanks much guys for your analysis of my connection speed problem! I really do appreciate it! I sent an e-mail last night to TCI@Home Customer Care, and a gentleman responded with some suggestions. Here is his e-mail: Thank you for writing TCI@Home regarding your connection speed. If you have already tried unplugging the power for the cable modem for about ten minutes, and plugging it back directly into the wall outlet (bypassing any power strips or extension cords), and have shut down all programs including anti-virus, norton, "medic" programs, and any "internet speed" programs, you may have a line issue. Another important thing that would definitely effect your speeds, is if you have ever installed any kind of "tweak" or "MTU" patch or program. These will speed up dial-up connections, but definitely slow down high-speed internet connections. I suggest completely removing any kind of "tweak"or "MTU" programs that have been installed, and make sure they remove any settings they may have put in. The best way to test your download speeds is to visit this address: http://www/download/install-12/win32/athm3212.exe You should see around 100KB/s on this file. If you are seeing extremely slower speeds, please call in to our Customer Satisfaction Center, for further troubleshooting, and an appointment for an technician appointment if necessary. If you have any further questions or concerns, please do not hesitate to write back. You may also contact our Customer Satisfaction Center at 1-888-262-6300 or 1-888-404-4663. Satisfaction Specialists are available 24 hours a day, 7 days a week for your convenience. Thank you again for contacting TCI@Home. The download test showed that my connection speed was 60 Kybytes/sec, falling short of the 100KBs that he wanted to see. I also uninstalled AOL and software I was suspicious might be conflicting with my new @Home software. I left my computer on last night, and it is working perfectly this morning. No freezing up at all. I still need to address the speed issue with TCI@Home though. Thanks again for the troubleshooting assistance! Ed