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Technology Stocks : PERI (Periphonics) -- Ignore unavailable to you. Want to Upgrade?

To: Clarksterh who wrote (1655)	7/26/1999 1:45:00 AM
From: Skeeter Bug	Respond to of 1682

clark, i used to own peri. thought its prospects looked good. also thought i'd sell so some folks had a decent chance at making some dough ;-)

To: Clarksterh who wrote (1655)	8/5/1999 10:26:00 AM
From: Scrapps	Respond to of 1682

Periphonics Interactive Voice Response System Handles Over 10,000 Calls Daily At McKesson Water Products, the Largest American-Owned Bottled-Water Company BOHEMIA, N.Y.--(BUSINESS WIRE)--August 5, 1999--Periphonics Corporation (NASDAQ: PERI - news), a leading worldwide provider of products and professional services for call processing solutions used in Computer Telephony Integration (CTI) and Telecom Enhanced Network Services, today reported that McKesson Water Products Company (MWPC), headquartered in Pasadena, California, has completed installation of a second VPS/is Model 9500 system from Periphonics. The system doubles the capacity for automation of calls in McKesson's call center, which handles in excess of 10,000 calls per day. ''The company has employed Interactive Voice Response (IVR) technology to ease our customer service call-load for a number of years now,'' explained Customer Service Manager Beth Weaver. ''Because our original IVR system did not readily support the ability to modify and add applications, we decided to consider replacement system options. Of the three companies invited to participate in the process, we chose the Periphonics solution as it offered the best technology for our needs, the best references, and it was competitively priced. The first Periphonics system was installed last year.'' All inbound 800 number calls come through the Customer Service Center. Incoming calls include: account inquiries, billing questions, credit card payments, statement requests, requests for additional water or skipping a delivery, additional product requests, service questions, and product information requests. ''The system has been up and running for about a year now and has exceeded our expectations,'' continued Weaver. ''It currently handles a significant percentage of our call load without the need to involve customer service representatives. We expect to increase the volume of calls handled by the system by simply fine tuning the applications. For our customers who still have rotary telephones, we offer the ability to conduct their transactions using the system speech recognition feature.'' About Periphonics Periphonics Corporation is a global leader in the development, marketing and support of products and professional services for Computer Telephony Integration (CTI) and Telecom Enhanced Network Services. The Company's products and services utilize such technologies as interactive voice response (IVR), advanced speech processing with large vocabulary recognition, natural language processing and text-to-speech, as well as interactive processing via Web browsers, messaging, and fax. Periphonics also provides comprehensive professional services including project management, software application development, call center integration and script and grammar development. The Company's products and professional services help its customers enhance their customer service offerings, increase caller satisfaction, reduce operating costs and often create new revenue opportunities by automating call and transaction processing. Periphonics is an ISO 9001/TickIT registered company with systems installed in more than 50 countries. For further information, visit our site on the World Wide Web at www.peri.com. About McKesson Water Products McKesson Water Products Company is the largest American-owned bottled-water company. The company processes and markets bottled drinking and spring water products. Its water products are sold through both retail and direct delivery to a customer base of 650,000 commercial and residential accounts. MWPC employs more than 2,300 people in 13 bottling facilities and 50 branch distribution facilities. McKesson Water Products are sold under the brand names Sparkletts, Alhambra, and Crystal in California, Nevada, Arizona, Washington, Texas, and parts of the mid-Atlantic region.