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Non-Tech : NetBank(NTBK)-formerly Atlanta Internet Bank -- Ignore unavailable to you. Want to Upgrade?

To: Susan Saline who wrote (2149)	7/28/1999 4:25:00 PM
From: Susan G	Respond to of 2414

New Online Systems Enhance Personalized Banking Experience and Meet High Demand for Free, High-Interest Checking ATLANTA, July 28 /PRNewswire/ -- Now with over 40,000 accounts, and adding thousands of new accounts every month, Net.B@nk(TM), Member FDIC (NASDAQ:NTBK) (http://www.netbank.com), is adding innovative online tools and systems to better serve customers at the nation's leading pure Internet bank, CEO D.R. Grimes announced today. The bank recently introduced a "self-service" tool that enables new applicants to track the status of their account application every day directly through the bank's web site, eliminating the need for these types of calls to the bank's Customer Care Center. "Net.B@nk has been a trailblazer in Internet banking automation and this enhancement will better serve our customers and prospective customers as we continue to grow at unprecedented rates," said Grimes. "Our Internet-savvy customer base expects the most state-of-the-art technologies and appreciates the increased convenience of being able to self-service many aspects of their accounts. We know our customers have chosen Net.B@nk for our terrific rates, low costs and the conveniences of banking on the Internet, and this should further increase the convenience factor." Net.B@nk is currently implementing several other customer care enhancements designed to increase the speed and automation of many of its financial services. Future systems and tools include check and document imaging for online viewing of all account documents; an instant messenger system in which customers, while online, will be able to immediately send and receive e-mails with a customer service representative; online check reordering, and new systems that allow for faster credit approvals. The bank has already placed the implementation of its online bill payment services into the customer's hands, allowing quicker initiation for Net.B@nk customers. Another customer service initiative proving quite popular with customers and site visitors is "Ask the CEO," a page on the bank's site where Net.B@nk regularly publishes questions for Grimes, along with his own unique and detailed answers. Net.B@nk, Inc. (NASDAQ:NTBK), is a financial services company whose sole subsidiary, Net.B@nk, Member FDIC, is the largest federally insured, and first profitable, pure Internet bank in the country, having achieved profitability in the past five successive quarters. The Company's stock was the top-performing thrift stock in 1998. With more than 40,000 accounts and customers in all 50 United States and 20 foreign countries, Net.B@nk is the largest FDIC-insured bank operating solely on the Internet. In addition to free checking and money market accounts and certificates of deposits with exceptional interest rates, Net.B@nk offers its customers the ultimate convenience in banking. Products and services include free online account access, free unlimited online bill payment, free unlimited ATM use, free checks, VISA(R) Check Card, VISA(R) and MasterCard(R) credit cards, online brokerage services, mortgage lending and business equipment leasing services. For more information on Net.B@nk, its products and services, visit the web site at netbank.com, or call 888-256-6932. SOURCE Net.B@nk, Inc. -0- 07/28/99 /CONTACT: Andrea Thabit or Sean F. Cassidy of Dan Klores Associates, Inc., 212-685-4300, for Net.B@nk/ /Web site: netbank.com