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To: William H Huebl who wrote (23036)	7/28/1999 9:22:00 PM
From: Mephisto	Read Replies (1) \| Respond to of 24894

William, here is another tech support story for you. A customer's printer would not print yellow. Every color of the rainbow printed fine except for yellow. I had the customer change ink cartridges. I had the customer delete and reinstall the drivers. Nothing worked. I asked my coworkers for help; they offered no new ideas. After over two hours of troubleshooting, I was about to tell the customer to send the printer in to us for repair when she asked quietly, "Should I try printing on a piece of white paper instead of this yellow paper?"