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To: Rick who wrote (37376)	7/29/1999 10:05:00 PM
From: Ruffian	Respond to of 152472

Sprint # 1, JD Powers> J.D. Power and Associates Rates Sprint No. 1 in Their Annual Customer Satisfaction Study for the Fifth Consecutive Year in the Over $50 Category PRNewswire WASHINGTON, July 29 /PRNewswire/ -- For an unprecedented fifth consecutive year, Sprint received top recognition in the [ J.D. Power and Associates ] annual customer satisfaction study for long-distance service. J.D. Power and Associates announced today the results of its 1999 Residential Long Distance Customer Satisfaction Study(SM). Sprint was recognized in the high-volume long-distance segment -- among consumers who spend more than $50 a month. Comments by Len Lauer, President, Sprint Consumer Services Group Consumers rely on Sprint for clear competitive pricing, calling plans that fit their lifestyle and for its top-rated customer satisfaction. The J.D. Power survey results confirm we are meeting that expectation. The study clearly reveals that consumers are looking for more than a good price from their long-distance provider. They want an ally who delivers clear straightforward products, delivery on promises and "good old-fashion" customer service. These traits drive customer satisfaction and Sprint has consistently outscored the industry in these areas. There is no greater honor than knowing our customers are pleased with our Sprint employees and Sprint products and find they deliver what they promise at a good value. Building a relationship based on trust with the customer is a must in today's competitive communications field. Sprint's five-year achievement in this category shows we've been building a solid bridge between our customers and our products. Sprint is a global communications company -- at the forefront in integrating long-distance, local and wireless communications services, and one of the largest carriers of Internet traffic. Sprint operates and built the United States' first nationwide all digital, fiber-optic network and is a leader in advanced data communications services. Sprint has $17 billion in annual revenues and serves more than 17 million businesses and residential customers. SOURCE Sprint (Copyright 1999)