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Non-Tech : Quote.com QCharts -- Ignore unavailable to you. Want to Upgrade?

To: jebj who wrote (3238)	7/31/1999 2:53:00 PM
From: jebj	Respond to of 17977

Mr. Burke - I am switching data providers and called QCharts to get some info on the program after visiting your web site. In talking with the salesman, I mentioned a nice feature that I would certainly like to have and was rather surprised by his comment that, "Almost everyone I talk with mentions this. Seems everyone would like to have it." The suggestion I mentioned was that your windows "float" so that one can move them anywhere on the desttop of whatever monitor they want independant of your programs main window - a feature that has been in Windows for some time now. My surprise was, of course, if "everyone" has let you know that they want - AND NEED - this feature, why have you not made the change necessary to do so and do you plan to do so in the NEAR future? You staff was nice enough to allow me to download and use the program this past Fri afternoon and I had a problem I have never had with any other program - when I try to spread it across my 19" and 17" monitor there seems no combo of res will allow me to have it fill both screens -- one either has a band at the bottom one or is off the bottom of the screen of the other! Since most daytraders have more than one program running at a time and SCREEN SPACE is very critical, the ability to move bits and pieces of a program to where ever one wants them is an absloute, IMHO. And a couple of other suggestions, if I may - 1- Your level 2 is set up about like everyone elses in the industry - MM's color coded as to who is on the first tier, second tier, etc. Although this is a help in seeing what is going on, it really does little by itself to tell one the "real story". An example - if there are 20 MM's on the best ask and only 1 on the best bid one would think that this stock is about to tank. However, if one then goes and addes up the number of shares being offered by those 20 on the ask and comes up with only 2500 while the single MM on the bid is offering 10,000 one has a different picture. And herein lies the problem, one MUST take the time to do this AND on a continuing basis all day long. I stayed with MyTrack for almost a year because they are the only provider I have found that show not only the colors BUT also a simple statement of each of the 3 tiers of MM's positions - i.e., tier 1 1,000X250 and 1x20 in my example above. They carry this to the first three tiers of the bid/ask. As an example, if I see 100X25, 150X8 and 800X10 I get a far, far different picture than seeing a solid yellow band on the ask side of the L2 screen. (The fact that your screen is up and down rather than the standard side by side is going to take some getting use too - don't really see you reasoning behind doing it this way.) With these 3 tiers showing in number form, I don't even need to see the rest of the L2 screen, thereby saving me valueable screen space. This is a simple thing to enable in your program and I feel would be of great benefit - maybe have it in the preferences so those that are use too and like the present display manner can keep it. 2- From another program - no question in my mind the best charting tool for a daytrader in the industry - a couple of recommended addition to your already fine charts. You already have the bands on the side of the chart that can show many different items, BB's, last tick, etc. I personally find the actual printed numbers are not needed but I can certainly live with them but would request that you add 2 simple ticks - just a small dot, not the bands you presently have. One red for the present bid, one green for the present ask. 3- One other item I suggest - instead of one having to wait a full minute for the next candle to print on a 1 min chart, show that next chart as it builds, tick by tick in red and green as each tick passes, either a buy or sell. Again a very useful feature from another program. With these simple changes I would now have almost everything I need short of T&S - in one nice, neat window on my screen and SAVE SCREEN SPACE! Tks for your time. jb

To: jebj who wrote (3238)	7/31/1999 5:50:00 PM
From: Stan Harrison	Read Replies (1) \| Respond to of 17977

Thanks for the info on Preferred vs Cyber. Sorry about your experience but you saved me from having a bad one.

To: jebj who wrote (3238)	7/31/1999 9:14:00 PM
From: Clarence Dodge	Read Replies (1) \| Respond to of 17977

jebj Your CyberX vs Preferred Cap info was well received and greattly appreciated even if painful to read. I had a similar experience while changing brokers a few years back and dread going into 'between broker limbo' again. Its like the ritual punishment for taking your money away from them. This time I think I'll try writing a check down to the minimum account size from the old broker to the new and then do battle transfering just that minimum acct over. I was leaning towards Cyber and now reading your experience and those from Mark Z the decision has been cinched i appreciate your taking the time to share your Preferred nightmare, I'm sure bringing back those memories was not on your Sat to-do list. At least you can have the satisfaction of having averted a customer away from them by doing so. Clarence