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To: EPro who wrote (8637)	8/1/1999 9:44:00 PM
From: micny	Respond to of 20297

, but Amex did it on the phone, so the payment could be made right away, no delay from changing at all. Why the difference? An example of what I was talking about relative to banks...must also apply to TP Message 10617690 re:Amex I think they are particularly well positioned to do so because they have tremendous experience in satisfying their customer service needs remotely, although they do have city offices in major cities around the world, and they have affiliated travel offices everywhere. Banks, on the other hand are awfully used to saying "well, you'll have to come in to one of our offices to get that resolved" in response to anything but a balance inquiry! Experience Remotely Servicing and Satisfying is a huge advantage!