MINNEAPOLIS and FREMONT, Calif.--(BUSINESS WIRE)--Aug. 2, 1999--
For the First Time, One-to-One Customer Marketing Will be
Consistent Across Multiple Interaction Channels
Net Perceptions (NASDAQ:NETP), the leading supplier of realtime
personalization solutions, today announced a partnership with Quintus
Corporation, provider of complete contact center solutions for
customer relationship management (CRM). The alliance marks the first
time that Net Perceptions' realtime recommendation technology will be
available in conjunction with CRM contact-center software, giving
companies who use the joint solution a significant competitive edge:
consistent, personalized sales and marketing across Internet- and
telephone-based customer interactions.
Under the terms of the partnership, Quintus and Net Perceptions
will cooperate in joint marketing and identifying mutually beneficial
business opportunities. Quintus will provide services for integrating
Quintus' eContact(tm) suite for multi-channel call centers with Net
Perceptions' Recommendation Engine, which interacts with e-commerce
customers and accurately predicts what they will want to buy or see.
Net Perceptions jump-started one-to-one Internet marketing by
offering sophisticated personalization capabilities to some of the
world's most popular Web sites. Similarly, Quintus was among the first
call center providers to connect Internet- and telephone-based
customer interaction. Now, the combination of Net Perceptions'
Recommendation Engine and Quintus' eContact can unify sales and
marketing efforts across e-business and the enterprise. Together, Net
Perceptions for Call Centers and Quintus' eContact will effectively
track, manage and recognize customers, recommend products and
services, and report customer interactions.
For the first time, Quintus and Net Perceptions can synchronize
selling techniques between a Web site and a call center agent. A wide
range of customer information from Quintus' eContact data repository
can be linked to Net Perceptions' Recommendation Engine, making the
realtime recommendation process even more targeted and effective,
improving cross sell and upsell results.
"Learning about customers in a sub-second and leveraging
technology to present them with highly personalized meaningful
experiences will put this industry at a new level altogether," said
Steven Snyder, CEO of Net Perceptions. "Focusing on ways to surpass
customer expectations in an interaction with a financial services
institution or utility makes it easier to convert every
service-related call into a sales call as well. We are pleased to
market our joint offerings through this alliance with Quintus."
"Companies that will win in the new millennium will be those that
offer consistent customer interaction, whether it be through the
Internet or the telephone," said Alan Anderson, CEO of Quintus. "The
combination of Net Perceptions and Quintus will help companies deliver
the perfect sale through any medium, every time."
About Net Perceptions' and Quintus' Technology
Net Perceptions' Recommendation Engine interacts with customers
on a one-to-one, realtime basis, automatically gathering data about
their individual wants, needs and interests. The Recommendation Engine
uses this data to predict an individual's preferences and to make
specific recommendations on products, services, Web sites, etc. The
result is a highly personalized interaction that entices customers to
visit the company's Web site more often, and to stay longer during
each visit. The Net Perceptions Recommendation Engine is the key to a
competitive edge in e-business.
Quintus' eContact product suite offers call centers a single
solution for routing and managing customer interaction across all
forms of electronic and voice-based media. For the first time, call
centers can effectively manage and route customer interaction through
a wide range of media, including voice, voice over IP (Internet
protocol), interactive voice response and speech recognition,
facsimile and imaging, email, Web and e-commerce. Details of each
customer interaction are recorded and stored in a common data
repository, providing personalized service based on actual customer
histories.
About Net Perceptions
Net Perceptions is the leading supplier of realtime
personalization solutions that enable businesses to market to
customers on a true one-to-one basis. Net Perceptions solutions
increase new and repeat business by learning more about each
customer's individual needs, tastes and preferences with every
interaction, then making increasingly personalized product and service
recommendations. Net Perceptions, based in Minneapolis, is a publicly
held company (NASDAQ:NETP) which operates additional offices in New
York, San Francisco, and London. Customers include many of the world's
best known brands including: Art.com; Bertelsmann; Billboard
TalentNet; CDnow; E!Online, Micron, SkyMall, Tower Records and
Ticketmaster Online. For more information about Net Perceptions
products visit netperceptions.com or call 800-466-0711.
About Quintus
Quintus Corporation provides contact center software that unites
traditional call center technology with Internet communication,
allowing businesses to drive revenue and build customer relationships,
consistently and cost effectively, across all media. The company's
innovative eContact suite of software includes computer telephony
integration software and applications for customer relationship
management, email response management, Web, and e-commerce
integration. Quintus' award-winning products help businesses build
long-term customer relationships, and the company's customers include
the "who's who" of corporate America, including 15 of the Fortune 50
companies. In 1997, Quintus acquired Nabnasset Corporation, based in
Acton, Mass. Quintus is privately held and based in Fremont, Calif.
For more information about Quintus, call 800/337-8941, email
sales@quintus.com, or access the World Wide Web at www.quintus.com.
Note to Editors: eContact is a trademark and Quintus is a
registered trademark of Quintus Corporation. All other company and
product names are trademarks or registered trademarks of their
respective holders.
Legal Notice Regarding Forward Looking Statements
Except for the historical information contained herein, the
matters discussed in this press release, including, without
limitation, the relationship between CommercialWare and Net
Perceptions, are forward-looking statements that are subject to risks
and uncertainties that could cause actual results to differ materially
from those contained in or implied by such statements. Such risks and
uncertainties include, without limitation, those relating to: the size
and rate of growth of the online interactive marketing market; Net
Perceptions' ability to develop, on a timely basis, improvements to or
new releases of its solutions and Net Perceptions' ability to
successfully market and gain customer acceptance of its products and
services (both alone and on a bundled basis). Certain of these and
other important risk factors are described in detail in the "Risk
Factors" section of Net Perceptions' Registration Statement on Form
S-1 (No. 333-71919) and certain other of the company's filings with
the Securities and Exchange Commission available online at
sec.gov.
CONTACT: Quintus Corporation
Laurie Wickham, 508/787-2855
laurie.wickham@quintus.com
or
Net Perceptions, Inc.
Amy McNeil-Anderson, 612/903-1294
aanderson@netperceptions.com
or
Schwartz Communications, Inc.
Christine Brodeur or Laura Nusbaum, 415/512-0770
cbrodeur@schwartz-pr.com
lauran@schwartz-pr.com
KEYWORD: CALIFORNIA MINNESOTA NEW YORK MASSACHUSETTS
INTERNATIONAL EUROPE
INDUSTRY KEYWORD: TELECOMMUNICATIONS COMPUTERS/ELECTRONICS COMED
INTERACTIVE/MULTIMEDIA/INTERNET PRODUCT
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