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To: Bob Kim who wrote (72466)	8/6/1999 7:27:00 PM
From: Glenn D. Rudolph	Respond to of 164684

Re: free PC/internet service I wonder if analyists have factored in the "churn rate" exposure factor. Example: I use Concentric network for inet access: about 19.95 a month. I've been thinking of getting a new PC. Makes all the sense in the world to change providers, and get a $2000 PC for about 400 bucks. Judging from CNCX's stock over the last few weeks, perhaps they have. Tradegod, This is a topic I never really discussed but I see a real problem here. We apparently have people signing three year ISP agreements to get a "free PC." Three years is a lifetime in the internet world. Broadband is now starting to be deployed rapidly. I believe these three year agreements are for dial-up service. What happens when the ISP you ahve the agreement with, does not have broadband available but the competing one does? We are going to see some very unhappy consumers. Glenn