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Non-Tech : A.B. WATLEY - THE ULTIMATE TRADER! -- Ignore unavailable to you. Want to Upgrade?

To: AlienTech who wrote (1384)	8/7/1999 1:58:00 AM
From: hasan syed	Respond to of 2045

Rec'd this email from ABW today (perhaps it will help those of you experiencing problems)... Dear UltimateTrader Client, In order to serve you better, we have expanded our menu of options you hear while holding for one of our associates. The new options allow you to check ?System Status Messages.? If you are experiencing problems with UltimateTrader and want to know if we are having systemic problems, then you can use this new option to check the status of our system. The system status messages are recorded 3 times daily at approximately 9:00am EST, 12:30pm EST and 3:30pm EST. This new feature will be especially helpful if we are experiencing problems. We will immediately record a system status message to inform you of the current situation and attempt to give you as much information as possible. The System Status Message will be updated as new developments occur. In order to access the System Status Message, press 1 when you are at the initial touch-tone menu prompt. Another reason behind our implementing this new feature is to expedite trading related calls. We all understand the importance of being able to place trades, especially during periods of system emergencies. Trading related calls are always a priority and this is especially true during system emergencies when we will make an extra effort to ensure that trading calls take priority over other types of inquiries. However, we find that many people will choose the trading option for non-trading related inquiries such as questions regarding system status. The touch tone menu currently has a choice for ?Trading? and ?Other Inquiries,? as well as the ?System Status Message? feature. Please do not choose the ?Trading? queue, if you are calling for information about your account or our system. At the market open or close, we will also try to ensure that trading calls receive priority. If you choose the trading queue and are not calling to place a trade, you will be transferred back to the ?Other Inquiries? queue in order to expedite the trading calls during periods of heavy call volume. If you have any questions or comments, please feel free to email us (accounts@abwatley.com) or call A.B. Watley Client Services at 888-733-9000. Sincerely, A.B. Watley Client Services