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Technology Stocks : Amazon.com, Inc. (AMZN) -- Ignore unavailable to you. Want to Upgrade?

To: Eric Wells who wrote (72706)	8/8/1999 8:59:00 PM
From: dbblg	Respond to of 164684

Hi Eric, I'm assuming/hoping BNBN will straighten itself out eventually. I like their front-end a lot better than AMZN's. In general, I avoid buying from AMZN; the site feels like a midlife crisis. I do use it when I want to send a book to a friend, since reliability becomes more important in situations like that.

To: Eric Wells who wrote (72706)	8/8/1999 9:02:00 PM
From: Glenn D. Rudolph	Respond to of 164684

>>I used to buy a ton of stuff from them, >>but have had enough bad experiences Just to balance out the viewpoint here, I've ordered approximately five books from barnesandnoble.com over the past six months, and had a great a experience with all my orders - finding the books was easy, on-line ordering was easy, and the books arrived within 2-3 days as I expected. Thanks, -Eric Might it be agreed that customer loyalty depends upon customer service? That is my point. Glenn