To: Chuzzlewit who wrote (5658 ) 8/11/1999 1:16:00 PM From: AlienTech Read Replies (1) | Respond to of 6021
Life sucks.. good to know something else sucks even more. NETA's Groupshield for Exchange sucks! by: sayit98 23550 of 23551 NAI Groupshield for Exchange bug causes message loss By Ed Foster InfoWorld Electric Posted at 2:31 PM PT, Aug 4, 1999 A known but unannounced bug in Network Associates Inc.'s (NAI's) Groupshield for Exchange anti-virus product can cause messages from Exchange connectors to disappear. Users who have suffered from the bug report losing thousands of mail messages without warning or trace. Messages being scanned for viruses by Groupshield as they come through mail connectors are inadvertently dropped before reaching the Exchange server, according to the users. After describing the problem to NAI support engineers, users were told it is a known problem, but the company's only recommendation was that they disable virus scanning of all external mail connectors including those for the Internet mail, MS Mail, and cc:Mail. "When we called NAI, they knew of the problem," reported one frustrated user. "Their recommendation is to exclude any connectors from scanning, such as Internet or MS Mail. There is no indication anywhere of any problems in release notes or their [Web] site, even now. Even worse, they knew that the bug lost data." NAI officials contacted by InfoWorld said they could not confirm the existence of the bug, but are investigating it. They also acknowledged that earlier versions of the product -- before Groupshield for Exchange 4.03, released last month -- had a "message-locking feature" which under certain circumstances could inadvertently lock virus-free messages and prevent them from reaching the server. Such messages, however, can be recovered by the Groupshield administrator, they said, adding that they were unaware of circumstances in which messages would be permanently erased. Users insisted, however, that messages are completely erased and that NAI support has confirmed that fact. "It's not message locking; it's message disappearing," said another user who has repeatedly reproduced the problem using Groupshield with an MS Mail connector for Exchange. "We'd turn off their virus protection and the messages would all flow through. Turn it back on and the messages all vanish. Try it on another machine, and the same thing happens." Network Associates Inc., in Santa Clara, Calif., is at www.nai.com. Ed Foster is an InfoWorld columnist.