Silicon Investor (SI) -- The First Internet Community

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: stockman_scott who wrote (138935)	8/11/1999 11:27:00 PM
From: TechMkt	Respond to of 176388

Here is a mass customization story I experienced recently: I moved into a new house and DC and ordered TWO window blinds, custom made, through a local home furnishings store. They told me it would take about 6 weeks. I reluctantly said OK, paid and waited. The snail mailed my invoice to the manufacturer in South Carolina. 8 WEEKS LATER.... I received a package. It contained ONE BLIND. I called the store and this time they FAXED my order for the other blind to the factory. I have to wait another 3 weeks. Moral: Anyone who thinks mass customization is easy is fooling themselves. Customer service and satisfaction should be the goal. Fez