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To: Susie924 who wrote (33499)8/13/1999 5:51:00 PM
From: cicak  Respond to of 44908
 
<<As of now I have gotten three responses, one from Paul, one from Customer Support and one from Amy. I guess Mr. Gordon was too busy (as he should be). If there is a silver lining to this cloud, I guess it would be that they are responding to customer complaints. Several months ago this was not standard procedure so it shows that there is some improvement in that area.>>

Great Susie !! It looks like they went all out to respond to your concerns. That's a definite
improvement - which is imperative when orders really start taking off. Excellent customer service is crucial IMO.