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To: Ian@SI who wrote (12728)8/14/1999 7:52:00 PM
From: pat mudge  Read Replies (1) | Respond to of 18016
 
More WCOM coverage, this with reference to the CBOT issue becoming a legal matter:

computerworld.com

And from the New York Times:

>>>>
August 14, 1999

Network Trouble Enters Eighth Day
By REUTERS
EW YORK - Long distance phone company MCI WorldCom Inc.'s high-speed data network continued to suffer problems Friday, idling the Chicago Board of Trade's (CBOT) electronic trading system and disrupting service to thousands of businesses for more than a week.

MCI WorldCom's network problem began eight days ago due to a glitch in software provided by Lucent Technologies Inc.


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Related Article
MCI Network Problems Persist
(August 13, 1999)
MCI Still Fixing Glitches
(August 12, 1999)

MCI Worldcom Problems Hit Its Data Network Users
(August 10, 1999)

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The outages affected about 15 percent of MCI WorldCom's network and an estimated 70,000 customers such as the CBOT, Internet service providers, banks and other businesses that rely on high-speed frame relay networks to exchange large amounts of computer information in short and frequent bursts.

The CBOT, the largest U.S. derivatives exchange, said Friday its electronic trading system, Project A, would remain shut until Sunday night when the exchange moves to its backup system indefinitely.

"Market users worldwide depend on Project A around the clock and MCI WorldCom has let them down for one full week. As a result of MCI WorldCom's failure to deliver on their promises to me early last week, the CBOT is pursuing all available remedies," CBOT President Tom Donovan said in a statement.

Another customer, a major U.S. retailer, said MCI WorldCom's network service began to come back during the middle of this week only to grind to a halt again Friday morning.

"Things started to get better, but there was some failure overnight and now we are in worse shape than ever," said one MCI WorldCom customer who declined to be named.

The customer said the network problems prevented him from communicating with distributors, other company locations and his clients.

"I've never seen a network outage last a week. If they had been more clear in the beginning about the extent of the problem or their ability to handle it, we could have made other contingency plans. But now we're just going with day-by-day information and that's not helping," the customer said.

Clinton, Miss.-based MCI WorldCom said the network is now stable, but problems arose last night during some network maintenance. That instability may have made service problems worse for some customers, but service quality should improve today, said MCI WorldCom spokeswoman Linda Laughlin.

The company said it continues to restore service to customers and to talk to clients one-on-one about the problems and any potential compensation.

MCI WorldCom's outage followed a similar problem at AT&T Corp. last year. AT&T and other companies such as Qwest Communications International Inc. said they have gained customers this week as some disgruntled MCI WorldCom clients searched for new service providers.

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