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Strategies & Market Trends : AMIGOS INVITATIONAL YEEHAW PORTFOLIO -- Ignore unavailable to you. Want to Upgrade?

To: Sergio H who wrote (1020)	8/15/1999 10:01:00 PM
From: M.R. Davis	Respond to of 1316

Sergio The IBM travel initiative sounds very cool indeed.... No I don't think it's going to matter to IFLY in the short run.... At the very least we should see IFLY improve profits as the website agent transactions take around one fifth of the time of a telephone sale. However I think the interactive element could develop into something very cool - as I heard they are planning on internet telephony including videocams of agents..... basically aiming to cut through the fear of using impersonal computer systems to book travel and vacations. And at the same time leveraging the efficiencies of new technologies into the traditional customer/travel agent relationship (and keeping the nice big commissions generated by that traditional relationship - rather than the slim commissions of internet/computer only sales) Mark