To: TraderTerry who wrote (74163 ) 8/16/1999 9:23:00 PM From: Glenn D. Rudolph Respond to of 164684
After Outage, MCI Says It Will Reimburse Frame-Relay Customers AUG 16,1999 NEW YORK -(Dow Jones)- MCI WorldCom Inc., which has experienced problems with a key data network since Aug. 5, will reimburse customers with 20 days of free service, Chief Executive Bernie Ebbers said Monday. After a 24-hour shutdown that ended Sunday, MCI (WCOM) said it had stabilized the network and restored service. Ebbers said he had "no confirmation that anyone intends to leave the service as a result of the problem." The high-speed "frame relay" network is used by about 3,000 customers. The network disruption will have no impact on the company's third-quarter and full-year earnings, Ebbers said. The network outage, which lasted from about noon on Saturday until Sunday afternoon, gave MCI WorldCom engineers time to remove a new version of software from Lucent Technologies Inc. that is believed to have contributed to problems in its frame-relay network, which transmits data between computers at very high speeds. Buoyed by the Internet, telephone companies increasingly are betting on data networks to fuel growth. But MCI WorldCom's experience shows that these networks also lack the reliability of voice networks - even as corporate customers become increasingly dependent on data networks for day-to-day operations. While many of the largest companies have backup systems in the event of such network problems, the MCI WorldCom shutdown nonetheless caused a smattering of problems throughout the weekend. America Online Inc., which uses the data network to transmit some of its Internet traffic, said about 10% of its customers had to use alternate access numbers used to dial up Internet connections. For customers in some small towns, AOL set up toll-free access numbers for members to receive Internet connections. The network problems riled some big customers such as the Chicago Board of Trade. The network problems shut down CBOT's electronic-trading system for more than 60% of its usual operating hours since Aug. 5. In a letter to MCI WorldCom, Thomas R. Donovan, president and chief executive officer of the exchange, deemed the outages "unacceptable." CBOT is considering, among other options, severing the exchange's ties with MCI WorldCom. The problem is reminiscent of a similar outage in AT&T Corp.'s frame-relay network last April. That breakdown affected thousands of corporate customers nationwide. AT&T blamed the outage on software flaws that occurred when the carrier attempted to upgrade one of its switches. But, the AT&T meltdown was over in about a day, while some MCI WorldCom customers endured a roller-coaster experience of on-again, off-again service for more than a week. AT&T won kudos from observers for its quick handling of the breakdown as its chief executive, C. Michael Armstrong, made personal calls to some of its biggest customers. MCI WorldCom's President and CEO Bernard J. Ebbers took the personal approach too, making calls to customers. MCI is "still investigating" the software issues behind the disrupted network, Ebbers said. In the interim, the company has gone back to using the network software it had before it attempted the upgrade. Ebbers said the older software can support the company's current rate of growth in its data networking business "for at least 18 months." That is "plenty of time" to consider alternatives to boosting network capacity, he said. Copyright (c) 1999 Dow Jones & Company, Inc. All Rights Reserved.