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Technology Stocks : Cisco Systems, Inc. (CSCO) -- Ignore unavailable to you. Want to Upgrade?

To: Alex who wrote (27691)	8/17/1999 1:23:00 PM
From: Michael F. Donadio	Read Replies (1) \| Respond to of 77400

<<Lucent spends alot of time talking about the five 9's of reliablity. Wonder what 10 days of downtime do to the yearly reliability number. It sure isn't 99.9999% up.>> Alex, LU/WorldCom has used up several years of downtimes it would seem. I am wondering what WorldCom can say or do to try and restore some confidence to its customers? The NY Times reported today: (http://www.nytimes.com/library/tech/99/08/biztech/articles/17online.html, "MCI Outage Could Drive Net Providers Out of Business") that some ISPs will be out of business because of this outage. There is a question of unreliability of the platform which I believe is a bigger question raised by the outage. Opps!, Sorry!, Give you some free time!, I don't see as being strong enough. Brian seems to think that it won't affect LU one bit. I disagree. Though I think LU has enough going for it to ride the storm, from a public relations point of view, WCOM has to show that it is taking strong action to prevent this from happening again. LU has accepted the blame. Should WCOM simply stand by them? It makes them loyal but I doubt from a PR perspective it would convince WCOM customers that the problem won't recur. Bringing in someone like CSCO (IP leader), or newer technology (ATM--NN) might help to restore confidence. If they don't, I think it will take a long time of perfect service before WCOM will convince customers that service is again reliable. Michael