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To: Tunica Albuginea who wrote (27761)	8/19/1999 12:45:00 AM
From: Lizzie Tudor	Read Replies (2) \| Respond to of 77400

OT OT OT Tunica, what I mean is, if you buy software (complex software not stuff from msft), there is generally a lot of customization plus implementation setup etc. Making the product fit into the infrastructure is at least partly the responsibiilty of the customer. And the customer sets the schedules a lot of the time... theres always the chance of some specific situation.. ex. in ebay's case they are running some unix variant because some other package they need in-house runs on this old software... this new stuff comes from Sun, they put it in and it blows up - whose fault is that? Anyway I don't know what happened here, I do believe that like software, LU/wcom needed an implementation team and schedule, there is usually at least a testing phase and customer signoff...

To: Tunica Albuginea who wrote (27761)	8/19/1999 2:02:00 AM
From: MMW	Respond to of 77400

Tunica, I think you do have some good points in your story. Here is my takes on the LU/WCOM software upgrade issue. 1) It is a bad problem. It took 10 days to resolve. 2) The resolution of the problem is not done right, at least not in the best interests of LU, since WCOM removed all the LU new software and gave LU no credits for their support and product. 3) I don't know what is the exact problem, but judging from the facts following: a) WCOM bought so many companies in the past including MCI, so it could inherit some bad network problems and it shows when they upgrade the software. b) LU was not able to pin point what problem it might have and was not able to fix the problem due to LU does not have adequate technical talent to deal with such a issue. If LU known what exactly problem was, they should be able to convince WCOM to let them fixed it. The truth is the problem is happened in old CSCC equipment. LU is second hand owner of CSCC. I guess the top talents of CSCC have left the company already, there was no adequate technical support for customer. Both WCOM and LU are to blame for their fault. 4) The result of 10 days outage with no good resolution is bad. It is going to cost WCOM and LU there after.