Comverse Infosys Introduces Words&Pictures.
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Comverse Infosys Introduces Words&Pictures, A Quality Monitoring Solution for Small and Mid-Sized Call Centers
BusinessWire
Friday August 27 8:31am
WOODBURY, N.Y.--(BUSINESS WIRE)--Aug. 27, 1999--Comverse Infosys, Inc., a division of Comverse Technology, Inc. (NASDAQ: CMVT), and a global leader in digital recording technology and market leader in providing Intelligent Recording(TM) solutions for call centers, today announced the launch of Words&Pictures(TM), a pre-configured, "plug-and-play" quality monitoring solution for small and mid-sized call centers. Words&Pictures provides an automated means to evaluate and coach agents using both voice and screen recording. Offering many of the key features and benefits of Comverse's high-end systems, Words&Pictures is scaled to meet the needs of smaller-sized call centers.
Words&Pictures will debut at the ICCM '99 (1999 International Call Center Management) conference and exhibition, Lakeside Center at McCormick Place, Chicago, IL, August 31-September 2, at Comverse's booth No. 1230, as well as at the booths of several Comverse channel partners.
"There clearly is a need for this product that was not being addressed in the marketplace," stated Dan Bodner, President of Comverse Infosys. "Words&Pictures offers smaller call centers a tool to be more competitive in their business by leveling the playing field with their larger competitors. Words&Pictures enables them to improve the quality of customer service at a price point they can afford."
Words&Pictures is packaged with support materials to make it easier for the call center managers to get started. An interactive computer-based training tool is provided with step-by-step instructions to help the novice understand the system. Words&Pictures includes an intuitive, easy-to-use GUI (Graphical User Interface) in a convenient Windows(R) environment. Available with voice and screen recording with synchronized playback for a comprehensive agent evaluation, Words&Pictures is scalable to 80 agents, complementing Comverse's line of higher capacity solutions. Users can design their own evaluation forms or select one of the forms pre-packaged with the system. A single, all-inclusive package that is Y2K compliant, Words&Pictures is available for the industry's leading call center platforms. The product will be offered through a large network of dealers and distributors worldwide.
Comverse Infosys, Inc., based in Woodbury, New York is a world leader in the development, manufacture and marketing of superior digital recording and quality monitoring solutions for call centers, government and law enforcement organizations. The company's products are installed in financial institutions, customer service centers, telemarketing centers, and other call centers. Comverse Infosys has a global presence with sales, distribution and support offices across the U.S. and in 45 countries including Canada, Mexico, France, Germany, the United Kingdom, the Netherlands, Israel, Hong Kong, Singapore and Japan. Comverse Infosys is a wholly-owned subsidiary of Comverse Technology, Inc., a NASDAQ-100 Index Company and the world's largest provider (through its Comverse Network Systems Division) of enhanced services platforms to wireless and wireline telecommunications network operators. For more information on Comverse Infosys, Inc., visit Comverse at www.cominfosys.com.
Note to editors: "Words&Pictures" is one continuous term, with no spaces. Windows is a registered trademark of Microsoft Corporation. Words&Pictures and Intelligent Recording are trademarks of Comverse Infosys, Inc.
Contact: Comverse Infosys, Inc.
Product Information
Dawn Shields, 516/465-1236
E-mail: dshields@cominfosys.com
or
Comverse Technology, Inc.
Investor/Business Press
Paul D. Baker, 516/677-7226
E-mail: paul_baker@comverse.com
Source: BusinessWire |
