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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: Mike Van Winkle who wrote (140484)	8/25/1999 1:02:00 PM
From: John Koligman	Respond to of 176387

Mike, You need to check out IBM's server offerings a bit more <ggg>. Netfinity servers can 'call home' today. In fact, IBM systems have been 'calling home' for about the last thirty years. Here's a blurb off IBM's netfinity web page.. Regards, John IBM's exclusive Light-Path Diagnostics, which is equivalent to the light path inside a copier that locates a paper jam, can help quickly and correctly identify a failed component, dramatically reducing service time. The 99.9% Netfinity Availability Guarantee Program(1) wraps a robust suite of required services from IBM around specific bounded clusters to help you better avoid unplanned downtime. Remote Connect - automated "call home" and dispatch of onsite resources if needed. MoST Connect - direct link from the field to the IBM HelpCenter to help solve problems quickly. Update Connector - a quick and convenient way to access the latest BIOS and driver code through the Web. 90-day IBM Start Up Support - gets you up and running in no time, at no additional charge. Three-year limited warranty(2) with International Warranty Service for onsite service when you need it. IBM HelpCenter will keep you up and running 24 hours a day, 7 days a week, 365 days a year(3). Predictive Failure Analysis (PFA) on hard disk drives, CPU, voltage regulator modules (VRMs), memory, fans, and power supplies.

To: Mike Van Winkle who wrote (140484)	8/25/1999 5:41:00 PM
From: kemble s. matter	Read Replies (2) \| Respond to of 176387

Mike, Hi!!! RE: In regards to DellConnect, imagine how a competitor must feel that makes large sums of money off of hardware service to customers. Imagine what the customers will do when they see Dell automating 50% of the service. Imagine what that does for the outlook future of the service revenue for IBM? Thanks for the kind words...KISS (keep it simple stupid)...I qualify :o) How is this for a comment I received yesterday: "DELL certainly could teach IBM a great deal about service" IBM employee working in service Best, Kemble