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Technology Stocks : Dell Technologies Inc. -- Ignore unavailable to you. Want to Upgrade?

To: rudedog who wrote (140869)	8/28/1999 1:10:00 PM
From: Sly_	Respond to of 176387

OT anyone have an opinion about the 2000 presidential election? Post it here: techstocks.com Sly_

To: rudedog who wrote (140869)	8/28/1999 1:18:00 PM
From: Mike Van Winkle	Respond to of 176387

Rudedog re: "DELL's offerings are innovative, well thought out, and their execution is excellent...DELL is either first or tied for first in almost every category of service customer satisfaction, so they have more room to play than the other guys, and it is a clear competitive advantage. My point in these posts is simply that this is just more business as usual DELL refinement of their business and improvement of their offerings, not an earth-shaking change." I get confused when I read your post when you mention, "this is just more business as usual DELL refinement of their business and improvement of their offerings, not an earth-shaking change." What is earth shaking to me is that it is business as usual and that I know from personal experience that seemingly small business process improvements suddenly cause competitive advantages that drum out the competition. From the fool article, "2. Efficiency and Execution are as important as the actual Services and Products offered by the company. He highlighted that 80% of issues/problems that occur with Dell users are effectively resolved over the phone with a qualified technician as compared to the significantly lower 27% industry average. This high rate of issue resolution reduces cost for both Dell and the customer." Cheers Mike