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To: sjemmeri who wrote (8091)8/29/1999 9:51:00 PM
From: Paul Senior  Read Replies (1) | Respond to of 78822
 
TOY. Yes, I go once or twice a year. Kind of overwhelming to me.

I read your post as a positive. Lots of room to improve customer service. Which they will have to do. A must if they wish to compete with the customer focus of etys. Good point though about lack of service given so many employees. Something's not right.

Yeah, 'dreaded trip'. -g- I understand. But as long as it isn't dreaded for your kids, and they can get you to take them. Somehow TOY has got to be a destination for kids. If your kids can keep hounding you to take them, TOY should be able to get some of your toy dollars.

And do you know about the great strategy for parents regarding THE most popular Christmas toys? It's very okay for the toy companies to be out of THE item and promise a raincheck for after Christmas. Because the toy companies know you'll buy something for the kids at Christmas anyway and maybe promise the kids THE toy later, and maybe hope they forget about it. But they won't (especially as THE toy will continue to be advertised), and you will be hounded and you will buy. So you will buy two toys. If they can just stimulate demand and withhold supply for a while. Neat huh? -g-.