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Non-Tech : Quote.com QCharts -- Ignore unavailable to you. Want to Upgrade?

To: OZ who wrote (3580)	9/2/1999 10:35:00 PM
From: Richard Estes	Respond to of 17977

S&P provides the data to Qcharts, they have been having problems for over a month, which was blamed on Nasdaq. They also feed Quotes Plus an EOD data vendor, for last month, there has been numerous problems with data. At least they are a name that people recognize. ================================================= Gibbons on onelist: The net%, Net and previous-day bar updating with today's data are a different issue, but slightly related. The issues here are not related to lack of server capacity or bandwidth. There are a couple of things going on. Our feed provider is getting ready to deploy a newer high capacity feed and plan to remove things such as the Canadian data from the current feed that we are using. So they are doing some development work that may have de-stabilized their feed. Needless to say we are well aware of the problems and are working actively to correct them and restore the service to its previous level of reliability. And earlier: . They take longer to build, but it is a way to get the job done until we can recover from S&P Comstock's SNAFU (they didn't send out "Reset" messages at the end of trading on Thursday.) The most recent ticker symbol guide available from S&P Comstock is dated 1996, and that doesn't even list any stocks. I will start an eBay auction for a copy - will be interesting to see what it fetches. . Our highs and lows get messed up because we rely on the S&P comstock feed's published highs and lows, and they don't do the type of error correction we do on our intra-day data. Our feed provider has apparently started including the post market and pre-market trades into the daily ranges. This was evident the other day when Phillip Morris came out on Wednesday with bad news. They closed Wednesday at 40 7/8. We take our closing snapshot 15 minutes after the close. The bad news came out and then a bunch of shares traded about an hour after the close on what must have been Instinet or Bloomberg (the trades came on Nasdaq.) You can see this in the time and sales tape. Then our feed provider changed the closing price to reflect the new trading that happened after hours at around 38. Then the stock opened up at that new level and then moved up. So the net change on the day was being reported as up from the previous close, but if you looked at the chart, and our closing figures, it fell several points.