Silicon Investor (SI) -- The First Internet Community

STOCKTALK

We've detected that you're using an ad content blocking browser plug-in or feature. Ads provide a critical source of revenue to the continued operation of Silicon Investor. We ask that you disable ad blocking while on Silicon Investor in the best interests of our community. If you are not using an ad blocker but are still receiving this message, make sure your browser's tracking protection is set to the 'standard' level.

Non-Tech : Quote.com QCharts -- Ignore unavailable to you. Want to Upgrade?

To: HairBall who wrote (3617)	9/3/1999 1:15:00 PM
From: jebj	Respond to of 17977

I have been pounding Qcharts for their customer support - or lack thereof - and company attitude towrads its customers. I post the following from the Cyber board as an example as to how a company SHOULD react to its problems. "Thank you for your post. We always strive to provide excellent service and appreciate feed that could help us improve our daily operations. In regards to what occurred on Wednesday morning with our CyBerX data feed, we apologize for not posting a quicker message and are looking into making changes that will help us notify our customers in a quicker manner. As for placing an order on CyBerX any time there is an incorrect quote, please note that by using our advanced order entry, you have full capability of placing orders that would otherwise be rejected by the CyBerX Limit or Market execution. If you need assistance in learning about the use of advanced order routing, or if we can be of any further assistance, please feel free to contact our Software Support Department." Sincerely, CyBerCenter Trader Support. Note that although Cyber does have problems once in a while, they seem to be far, far less than others in the marketplace. Except in real bad conditions, their phones are answered on the first couple of rings and the support staff know what they are talking about. Lastly, I can message them directly within the cyber software - CYBERX, at least - about shorts available, problems, anything and usually get a reply in a very short period of time. And through this messaging system THEY can IMMEDIATELY let me know when there is a problem - as they did Wed morning - instead of my sitting looking at bad data until I am smart enough to figure it out! THIS is the way a company handles it customer support and its problems. THIS keeps their customers happy - even when things do not go as they should. LISTENING QCHARTS MANAGEMENT????? More importantly, LEARNING ANYTHING, QCHARTS MANAGEMENT? jb