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Technology Stocks : GBIX: an Internet leader -- Ignore unavailable to you. Want to Upgrade?

To: QuietWon who wrote (82)	9/6/1999 10:28:00 PM
From: QuietWon	Respond to of 144

Kalra, general manager of streaming media company, Streamvision, was about to settle in and watch the rave his company was helping to Webcast for a client when a router operated by Exodus crashed. It was the client, not Exodus, who deployed a back-up system that saved the rave. And Streamvision received no payment for the Webcast. "It was a mess," sighs Kalra, who says his efforts to contact support only made things worse. "I had to talk to 16 people, but I got nowhere. Everyone was very friendly and all, but nobody was really helpful."

To: QuietWon who wrote (82)	9/6/1999 10:45:00 PM
From: QuietWon	Read Replies (1) \| Respond to of 144

GBIX On-site research/dd/investigation visit -- part 4: Own Network (SuperPOPs and EntryPOPs) & Peering Shizen, had couple of things in buffer and lost the majority of the post, so this will be fast. GBIX has it's own network and does 2-way peering (with both public ie. over the public i-net and private peers ie. over private networks). EXDS doesn't have it's own network, so it must contract with ISPs (paying $) and has one-way peering (pushing data out), thus bottlenecks can occur when outflow starts to get a lot of data running through it. Some comments from TheStreet.com/Silicon Valley article on the Backlash against EXDS: fnews.yahoo.com (1) EXDS equip crashing: Kalra, general manager of streaming media company, Streamvision, was about to settle in and watch the rave his company was helping to Webcast for a client when a router operated by Exodus crashed. It was the client, not Exodus, who deployed a back-up system that saved the rave. And Streamvision received no payment for the Webcast. "It was a mess," sighs Kalra, who says his efforts to contact support only made things worse. "I had to talk to 16 people, but I got nowhere. Everyone was very friendly and all, but nobody was really helpful." GBIX: equip not crashed (2) Cleanliness of facility : EXDS: Another former customer who asked not to be identified says Exodus' new facilities are hardly impressive. "It was ugly," says the source, a technology officer of a major streaming media company. "There was a layer of dust on the machines. There was no way I was going to put my machines in there." GBIX: The floors I was on were very clean and looked brand new - no dust. (3) Network & Peering EXDS: But the most serious problem for Exodus, some customers say, is the quality of its Internet connections providing inferior Internet connectivity -- the core service of a Web hoster. Jeanne M. Schaaf, who authored the Forrester report, says the main problem is that Exodus hasn't built its own fiber optic network as rivals such as MCI WorldCom's (Nasdaq:WCOM - news) UUNET and Qwest (Nasdaq:QWST - news) have. Instead of laying its own fiber at back-breaking but efficient expense, Exodus buys its Internet connectivity through arrangements with more than 200 ISPs. With such arrangements, says Schaaf, you get what you pay for. "You're paying for peering because their traffic is basically one-way traffic," she says. "Exodus will be at a competitive disadvantage to hosters who actually own networks." (4) Customer Service EXDS: These anecdotes are supported by a recent Forrester Research report on the Web-hosting business that said Exodus has a poor reputation for customer service. While the report said many Web-hosting companies have bad service reputations, the gripes pack an extra punch for Exodus, which has staked its reputation and a good portion of its business on providing world-class service. GBIX: have yet to hear of complaints that EXDS has had GBIX certainly looks to excel in these areas.