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To: Cormac who wrote (3879)	9/13/1999 2:55:00 PM
From: -	Read Replies (1) \| Respond to of 18137

Speaking of provocative, check this out... ======== Quote.com Honored for Outstanding Achievement in Customer Relationship Management at DCI's First CRM Awards Dinner PR Newswire, Friday, September 10, 1999 at 06:17 Karen Kelley Shares Story of CRM Success at Best Practices Session MOUNTAIN VIEW, Calif., Sept. 10 /PRNewswire/ -- Kaj Pedersen, Vice President of Engineering at Quote.com, was honored for outstanding achievement in customer relationship management during DCI's first-ever CRM Awards Ceremony. The new award recognizes organizations that have made noteworthy accomplishments in this hot business trend. The ceremony, held at the New York Hilton, was moderated by Barton Goldenberg, president of ISM, Inc. The awards were presented by DCI President Ron Gomes. The event was one of the highlights of DCI's Customer Relationship Management Conference and Exposition that was being held at the Javits Center at the time. Karen Kelley, Vice-President of Client Services, shared the story of her company's success at the Best Practices sessions during the conference. "Quote.com's commitment to providing world-class customer service on the Internet has led the market in establishing standards of quality for customer relationship management," said Kelley. "Leveraging the eGain mail application, combined with our live agent telephone support has enabled Quote.com to respond more proactively and effectively to our customers in a way that helps us achieve closer connection with them." Pedersen was responsible for the client services division at Quote.com prior to Kelley's arrival at the company. About Quote.com Quote.com is the network for the investing revolution, bringing Wall Street-quality information, tools and trading capabilities to independent investors. Quote.com was recently named one of UPSIDE magazine's Hot 100 Private Companies of 1999, and Barron's deemed Quote.com's Web site one of the 20 best investment resources on the Internet. Quote.com recently announced it's agreement to be acquired by Lycos (NASDAQ:LCOS). Quote.com is the Internet's largest provider of streaming quotes, reaching over 150,000 unique users per month. Over one million people use our free services, including LiveCharts and IPO Edge. Quote.com's active investors subscribe to premium content and tools such as QCharts at prices ranging from $25-$100 per month. Many of the Internet's most popular financial and media sites depend on Quote.com's co-branded services, including Charles Schwab, Waterhouse Securities, Compaq Computer Corporation, NationsBank, SunAmerica, and AT&T Wireless. Quote.com is the financial content provider for InfoSpace.com, with an affiliate network of over 1,500 Web sites. Quote.com is a privately held company venture funded by Sequoia Capital Corporation, Highland Capital Partners, BARRA, Inc., and Shawmut Capital. Quote.com is based in Mountain View, CA, and has offices in New York, NY. Their services can be accessed via the World Wide Web at quote.com, by sending a blank e-mail to info@quote.com, or by calling 650-930-1000. SOURCE Quote.com -0- 09/10/1999 /CONTACT: Sonia Doyle of Quote.com, 650-930-1056, or sonia@quote.com; or David Eckstein of Fleishman Hillard, 415-356-1044, or ecksteid@fleishman.com, for Quote.com/ /Web site: quote.com