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Tuesday September 14, 12:06 pm Eastern Time
Company Press Release
SPECTRUM Beats HP, Tivoli and CA in NetworkWorld Customer Satisfaction Survey
Management Software Scores Highest Marks for Enterprise Management, Scalability, Integration and Overall Value
ATLANTA--(BUSINESS WIRE)--Sept. 14, 1999-- SPECTRUM today announced that it has earned the top slot in a recent NetworkWorld customer survey on network management. The survey reports SPECTRUM as being the leader over HP, Tivoli and CA in four decision-making categories: Scalability, Integration, Management capabilities and Overall Value. SPECTRUM customers are also most impressed with SPECTRUM's scalability, giving it an ''A'' grade of 90 and also state that it is the management software most would buy again.
According to NetworkWorld, ''...SPECTRUM Enterprise Manager has the edge in customer satisfaction.''
This customer survey was released just as SPECTRUM prepares to launch new products and a new company name and branding campaign, elements all part of SPECTRUM's increased efforts to grow its management software business through products that guarantee service availability and performance for critical e-business processes. SPECTRUM has recently unveiled its SPECTRUM VLAN Manager - the industry's only standards-based, multivendor and directory enabled VLAN management solution, which will be demonstrated at Networld+Interop running seamlessly with the SPECTRUM management suite and HP OpenView.
Vanderbilt University, a SPECTRUM customer quoted in the NetworkWorld survey, reports that, with SPECTRUM, they've been able to ''slash'' network downtime remarkably. Vanderbilt's Network Engineer, John Brassil, stated that, with SPECTRUM management software, instead of phone calls from angry users a half-hour after a problem starts, he gets reports within three minutes of detection. This enables the problem to be pinpointed and resolved before end-users' service is affected.
''It's really been a lifesaver in terms of 24-7 notification of our engineering staff,'' said Brassil in the survey's related article.
The SPECTRUM solution gained significantly higher marks for performance management, scoring a 92 and an ''A'' for scalability, management capabilities and configuration management. SPECTRUM was also noted to excel over all other competitive products in problem management, network optimization capabilities, systems optimization, automated diagnosis and alert correlation capabilities. These are categories that relate to reducing customers' IT costs, matching data service availability to business priorities and reducing the number of administrators needed to manage a large networked environment.
''With its fault-isolation engine, SPECTRUM is able to identify what problems there are, as opposed to just turning all the devices that are affected red'' on the screen, says Dan Speers, senior network engineer at investment bank Jefferies & Co. in New York.
Speers also notes that, when problem-affected routers report a 'link down' error, SPECTRUM automatically corrects the problem and brings the link back up before he even gets to it. SPECTRUM pauses before paging a network manager to make sure the link is indeed down before spreading an alarm and requesting a manager's intervention, added Speers.
The NetworkWorld survey points out that the one key ability allowing network managers to work effectively is alert correlation. The customer survey highlights that SPECTRUM's high marks in intelligent correlation are due to its inherent ability to look at a list of network events and errors, and pick out which ones caused all of them.
''The survey proves what we've been saying all along about the intelligent, proactive nature of SPECTRUM,'' said Mike Skubisz, president of SPECTRUM. ''This vote of confidence by our customers will help to bolster SPECTRUM's reputation as a real value-add for today's increasingly complex and business-critical IT infrastructures.''
About SPECTRUM
SPECTRUM is the leading provider of intelligent multi-vendor management solutions that meet the service level requirements of network, enterprise and service provider customers. SPECTRUM pioneered the field of intelligent network management in 1990, with the introduction of its flagship SPECTRUM software suite and holds 30 technology patents related to inductive modeling and reasoning solutions for proactive data, services and IT resource management. With support for a rapidly growing list of over 500 products from the industry's leading network and telecommunications vendors, SPECTRUM is at the forefront in integrated network and service level management. SPECTRUM's headquarters are located in Durham, NH and its web site is located at www.spectrummgmt.com.
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Contact:
SPECTRUM
Lara D. Willard, (603) 337-7444
larad@spectrummgmt.com
or
SPECTRUM
Ted Hebert, (603) 337-7643
thebert@spectrummgmt.com
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