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To: Susan G who wrote (61739)	9/17/1999 6:09:00 AM
From: lee kramer	Respond to of 120523

Susan: You're in a strong negotiating position with the brokerage firm: You're a good client, give them a lot of money in commissions, the amount in question is minimal and you'd like them to make good (unless they can show you that what occurred was proper) because until now you've been pleased with them and would not want to close your account, though you will if not treated as a valued customer. Their thinking should go something like this; "Gee, Susan gives us more than ($2,000) in commissions every year. To keep her it'll cost us maybe $100 plus the buy back of her position. Let's see, by eating a few hundred dollars we keep her and her commissions and create some good will. Sure, let's do it." That's what a good manager will think. (Lee)