To: p friend who wrote (28160 ) 9/19/1999 1:31:00 AM From: ToySoldier Read Replies (1) | Respond to of 42771
Hi P Freind, (sorry for the delay in responding - the Internet has not been a top priority for the past couple days) Your question is a very good one, and at first guess you would guess that I would say glowing things like Digital-Me will revolutionize the industry of regarding the issues of personal privacy during e-commerce, BUT, for some of the same reasons that Paul brought up, I will not initially be too optimistic. This is not any fault of Digital-Me which will bring revolutionary technology to the Internet Consumer and offer huge strides in personal privacy. The problem goes beyond Novell's superior technical capability. The problem is that there has always been a battle going in the world of "Commerce" between the end consumer and the vendor/retailer. The beliefs and desires for each side are as follows: The consumer wants to perform a simple business transaction with a vendor for a product she needs/desires. The consumer would desire a relationship during this transaction that has a clear beginning and end. No Residual traces of this consumer and her information would be desired. The Vendor/retailer also wnats to make the transaction as his prime objective, BUT, in order to figure out how to create more frequent transactions from the customer, the vendor has an extremely strong desire to learn everything about you when contact is made. Prior to the 80's, the vendor community generally did not have the understanding of the information value of the actual transaction, plus the technology was not available to gather effective data. But since then vendors have realized that for the most part, they simply had to ask for more personal information from the customer than was required to perform the basic transaction. The customer's desire to purchase, and/or lack of insight by the customer to the use of this additional personal information ensured that the majority of customers provided this infomration. (Want a great example - go to Radio Shack and buy a $1.59 battery - see how much information they ask of you - even if you pay cash. You can only guess what %age of consumers provide that information - MOST) The concern has been out there in the Consumer side of this information war, but, the arrival of the Internet and the shift to a huge new consumer/vendor battlezone "E-Commerce" has JUST brought this issue of protection of personal information during a transaction to the forefront. The Digital-Me technology will be one of the first to truly allow your identify to be protected - if you want it to be - BUT!!! - unless the consumer speaks up and more importantly acts on his/her desire for transaction privacy - the vendors will not stop demanding for this information in order to make an e-commerce transaction possible! The shift in consumer tolerance to these personal information mining endevours by vendors must also occur if revolutionary products like Digital-Me will be able to delivery on your need to personal privacy. Otherwise, you and the Internet community will consider Digital-Me a hinderance to performing e-commerce transaction. WHY? Because in an effort to protect your information - your Digital-Me identity would not allow you to perform transactions with vendors that still demand this information to do business. From what I know of the product - and its not much more than what any others have seen of it at Brainshare - Digital-Me will not initially provide privacy from this issue, rather it provides a common secured repository of this information so that if/when you wish to engage on a new e-commerce transaction with an Internet vendor, the commonly stored information can be provided to this bendor. The benefits of Digital-Me are more geared around "Single Sign-on" and easier "Internet Identities Administration" than protection of your private information for curious vendors. Its not to say that concepts like those brought up by PJ could not easily be extended by Novell's Digital-Me team, its just that a consumer/vendor relationship culture shift has to occur before the e-commerce industry would buy into these needed new solutions. Maybe I have confused many of you in what I just said - hope that made sense - I am a bit distracted lately. PS I didnt even prove-read this posting for spelling, grammer, or content so I hope it sounded right. Toy