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Non-Tech : NetBank(NTBK)-formerly Atlanta Internet Bank -- Ignore unavailable to you. Want to Upgrade?

To: EPro who wrote (2252)	9/20/1999 8:15:00 PM
From: EPro	Respond to of 2414

Just got off the phone with NTBK after discovering new problems -- among other things they have turned off my bill pay feature for some unknown reason. I have tried to be charitable but I think that the people they hire as customer service reps are mentally unequipped for the job. They seem unable to grasp the simplest concepts and make error after error to the point where it feels like the Twilight Zone. If this bill pay isn't back in a day, the way I left it set up on Friday, I'm out of this bank.

To: EPro who wrote (2252)	9/20/1999 10:08:00 PM
From: Herc	Read Replies (1) \| Respond to of 2414

I heard recently that in 1994 no one wanted AOL since they were having all sorts of customer and technical problems. Look what happened since then. My main doubt before getting a money market acct. was that netbanks offered no real advantages plus the real disadvantage of no nearby free ATM's. Now I've discovered they offer much better rates, free online bill paying, and possibly free ATM's, at least somewhere. Someone earlier in the thread said he had no problems with bill pay. So I will be watching closely and possibly nibbling if it goes lower. Will the lack of brick and mortar continue to give them a real cost advantage? The lousy service and screw ups could turn out to be serendipitious in the long run because it drives investors away, for now.