BackWeb's Internet Communication Software to be Deployed by Telenordia, One of Sweden's Leading Telecommunications Companies
SAN JOSE, Calif., — September 20, 1999 — BackWeb® Technologies (Nasdaq: BWEB), a leading provider of Priority Internet communications software for the extended enterprise, today announced that Telenordia, one of Sweden's leading telecommunications companies, will use its technology to proactively deliver multimedia-rich personalized content and software updates to approximately 300,000 ISP (Internet Service Provider) customers.
"We chose BackWeb to help us establish a positive, lifelong relationship with our customers, and to create a continuous dialog with which we can keep them informed," said Claës Bonnier, head of product management at Telenordia. "With BackWeb, we'll take a proactive approach toward meeting the needs of our customers, especially when it comes to support issues. Our customers will automatically receive critical information and software tools without having to visit a Web site or spend time and energy downloading."
BackWeb allows proactive, efficient delivery of any size or type of information to users both inside and outside the organization. Its patented Polite Agent™ technology enables companies to take advantage of unused network capacity to automatically deliver information in the background. This avoids interruptions of other applications and activities, such as accessing e-mail and surfing the Web.
Telenordia will also utilize BackWeb's sophisticated attention management tools that will notify its customers of new information, such as technical alerts, new customer offerings, and software updates. These notifications, also called Flashes, appear on the screen regardless of the application in use and can be prioritized based on urgency and content.
"In order to stay competitive, today's telecommunications companies must find new ways to communicate with their customers and to proactively meet their needs," said Anders Nylund, BackWeb Country Manager, Scandinavia. "With BackWeb, Telenordia will be able to establish a competitive advantage by being able to increase customer satisfaction as well as to reduce costs that are traditionally associated with technical support issues."
About BackWeb Technologies
BackWeb Technologies is a leading provider of Priority Internet communication infrastructure and applications software that enables companies to communicate time-sensitive, business-critical information throughout the extended enterprise of customers, partners and employees. Corporations such as Cisco, Compaq, Hewlett-Packard and Schlumberger Dowell have deployed BackWeb's Priority Internet communication infrastructure for managing critical changes for key e-business and customer service applications. BackWeb Technologies is headquartered in San Jose, California, and Ramat-Gan, Israel. For more information, visit its web site at www.backweb.com or call
(800) 863-0100.
BackWeb Announces Deployment of Priority Internet Communications Technology by First American Financial Corporation Subsidiary
First American Real Estate to use BackWeb for software distribution to more than 2,000 extranet customers
SAN JOSE, Calif., — September 13, 1999 — BackWeb® Technologies (Nasdaq: BWEB), a leading provider of Priority Internet communications software for the extended enterprise, today announced that First American Real Estate Solutions, a subsidiary of First American Financial Corporation, is deploying its technology for software distribution to more than 2,000 extranet customers. First American Real Estate Solutions offers a variety of e-commerce information tools for mortgage lenders, real estate professionals, appraisers and title insurance companies.
"With BackWeb's proactive delivery of software updates, First American Real Estate Solutions' customers benefit from having the most up-to-date information to perform analyses, make risk decisions, prospect for new customers, retain profitable customer relationships and much more," said Allan Lubitz, CIO of First American Real Estate Solutions. "With BackWeb, we've gained a competitive advantage by enabling a very streamlined method for delivery of the most up-to-date tools that our customers need, via the Internet or over proprietary networks."
First American Real Estate Solutions' initial implementation of BackWeb to distribute software updates to thousands of customers has enabled a major process shift from manual distribution and loading of its new product releases. Now instead of creating one or two major software versions each year, the Company can incrementally enhance and distribute its software continuously. As a result, its customer service representatives and field service technicians have been freed from the burden of manually performing the updates so they can focus on helping their customers. In addition, BackWeb's patented Polite Agent™ technology enables First American to accomplish the software updates leveraging unused network capacity.
"We believe the increased efficiency, provided by BackWeb's Priority Internet communications technology, will enable First American to have a new competitive edge in both the financial services and real estate markets," said Eli Barkat, Chairman and CEO of BackWeb Technologies. "By ensuring that First American's customers have the most recent software, they ensure greater customer satisfaction by being able to provide better and more cost-effective services."
First American is also using BackWeb's Polite Neighborcast™ as part of its new software update distribution plan. Polite Neighborcast eliminates the need for redundant WAN file transfers by placing a single copy of any size file in a LAN for distribution throughout the local network. This new patent-pending communication software dramatically increases the accessibility of any size file by making each client PC a file server. After the BackWeb server delivers updated information to one BackWeb client, the clients can share it with one another, almost instantaneously. As a result, global file distribution is fast and network efficient.
"We see many other broad applications for BackWeb's capabilities to help us better serve our customers as well as for internal distribution of software, message broadcasts, virus protection updates, etc.," Lubitz said.
BackWeb Technologies' Priority Internet Communication Technology to be Used By ICG Communications' Sales Force
SAN JOSE, Calif., — August 31, 1999 — BackWeb® Technologies (Nasdaq: BWEB), the leading provider of Internet Communications Applications for the extended enterprise, today announced its BackWeb Sales Accelerator Application suite has been chosen by ICG Communications (Nasdaq: ICGX) to deliver time-sensitive business critical information to its sales force and reseller partners. ICG Communications is a leading competitive telecommunications provider offering integrated communications solutions.
"Being able to communicate time-sensitive, business-critical information to our sales force is paramount to our ability to maintain a competitive edge," said Vince DiBiase, senior vice president of sales for ICG. "With BackWeb, we now have a priority information delivery system that will enable us to disseminate critical information to our extended sales force in a timely and efficient manner. We expect the end result to be an increase in revenue and enhanced customer satisfaction."
ICG Communications had discovered that its previous manual/e-mail system was not sufficient for keeping its sales force and resellers properly informed about new products and services, sales promotions, and competitive and best practice information. After evaluating several products, ICG Communications chose BackWeb for its ability to proactively update each sales representative's PC with important documents and presentations, and ensure that the delivery and notification process occurs efficiently and effectively.
"With the recent deregulation of the $100 billion local telecommunications industry, companies like ICG need to maintain a well-informed sales force that is ready to respond and adapt to critical change on a moment's notice," said Eli Barkat, Chairman and CEO of BackWeb Technologies. "With BackWeb, ICG's sales force won't have to search for competitive information or the latest product pricing -- it will have that critical information at its fingertips. As a result, the sales team can provide better customer service while increasing revenue."
The BackWeb Sales Accelerator suite is built on the BackWeb Foundation, and is a strategic enterprise application that leverages the power of the Internet to drive business-critical information into the hands of the extended enterprise.
The BackWeb Sales Accelerator is comprised of the Market Intelligence Manager, an Automated Marketing Encyclopedia and a Strategic Publishing Manager. The Market Intelligence Manager automatically gathers information about competitors, customers and the marketplace from any Internet or intranet location. The Automated Marketing Encyclopedia delivers large documents to multiple users, reliably, securely and without impacting network performance. The Strategic Publishing Manager proactively communicates key messages without depending on sales force personnel and partners to locate and open the messages, thus accelerating their reaction time to the information that's presented. |
