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To: lml who wrote (12048)	9/21/1999 5:47:00 PM
From: Still Rolling	Respond to of 19079

Some interesting comments by Robert X. Cringely in his newsletter today: If you ask me, clubtripmakers.com needs a fast lesson in customer service. But if they take my advice, I hope they go somewhere other than to Siebel. A few weeks ago, I reported how Siebel had given its customer list away by making all the e-mail addresses visible in the "To" field of a mass mailing. Last week, I heard about another snafu. The reader had registered with the Siebel SupportWeb site, but immediately after she received her ID and password via e-mail -- and before she had even been to the site -- she got an e-mail from Siebel's technical support saying, "I wanted to inform you that if it is found that you are abusing the given account, or not providing postings of a Siebel-trained caliber, Technical Support reserves the right to revoke the read/write account, pending notification to the Technical Account Manager." If you ask me, the more traditional "Welcome to our site and thanks for registering" would be a better angle for Siebel to take.

To: lml who wrote (12048)	9/21/1999 7:03:00 PM
From: Lizzie Tudor	Read Replies (3) \| Respond to of 19079

May I ask what is the source of information that leads you to make this statement. Is this a personal observation, or is it based in-fact -- that is each & every one of the companies you describe as a "major Silicon Valley company" has gone on record stating they will not switch from SEBL's CRM software? Well, I can't imagine anybody going on record to say they will not switch so no, I haven't heard anybody make that claim. However unless you hear real pain and suffering out there (Sap-type stuff) IT depts are almost always unlikely to switch, wouldn't you say? I recall Jeff stating that they really don't run into SEBL that much Oh come on, Fortune recently picked Siebel as #1 on their fastest growing company list... Siebel is the clear leader in front office... why would Henley make a statement like that?