And in related news, it looks like alliances are forming in this emerging market...
Tuesday September 14, 7:01 am Eastern Time
Company Press Release
Mustang Software Announces Partnership With NexCen Technologies To Provide E-Mail And Internet Customer Transactions Management
BAKERSFIELD, Calif.--(BUSINESS WIRE)--Sept. 14, 1999--Mustang Software, Inc. (Nasdaq:MSTG - news), a leading provider of e-mail management solutions for mission-critical e-business and e-service centers announced a joint agreement with NexCen(TM) Technologies, Inc., innovators of electronic Customer Relationship Management (eCRM) solutions for the telecommunications industry. The deal teams the two companies in providing Envoy(TM), the first packaged eCRM software solution for telecommunications service providers. NexCen has licensed Mustang's award-winning Internet Message Center(TM) platform to manage Internet and e-mail transactions within Envoy.
Envoy, NexCen's client/server eCRM solution, will utilize Mustang's Internet Message Center-Enterprise Edition (IMC) e-mail management platform to provide seamless e-mail and web-based transaction management. On the client side, Envoy provides call center agents with a unified view of customer information through multiple channels of contact. On the server side, Mustang's application enables routing of incoming e-mail and web-based transactions via intelligent message content analysis, while accessing customer account information from the Envoy database as necessary.
According to NexCen's CEO, Paul M. Gasparro, ``To effectively manage customer contact, eCRM solutions such as Envoy must manage the customer over multiple channels, including telephone, e-mail, and the World Wide Web. Mustang's IMC enables an electronic point of contact, completing the Envoy solution and providing a unified view of customer transactions to all of the enterprise's touchpoints.'
Mustang Executive Vice President, Chris Rechtsteiner, commented, ``We are pleased with the NexCen/Mustang partnership and excited to provide telecommunications service providers with a fully integrated, best-of-breed CRM solution. Customer contact centers will be able to implement and manage electronic customer transactions based on their unique customer valuation models. As the demand for Internet and email access continues to grow, CRM solutions must deliver a holistic customer environment.'
About NexCen Technologies and Envoy
Headquartered in Massachusetts, NexCen's mission is to be the dominant supplier of eCRM software solutions for the telecommunications service providers market. NexCen is committed to revolutionizing the ways companies identify and retain highly valued customers.
NexCen's Envoy integrates with existing billing, network management, trouble ticketing and order management applications. By unifying all customer information, Envoy enables telecommunication service providers to identify, acquire and retain highly valued customers. It is the only eCRM solution that manages all customer information through multiple channels of contact, including email, live calls, interactive voice response, and written correspondence.
For more information about NexCen Technologies, Inc., send inquiries to Joan Treadmill at info@nexcen.net, or visit NexCen's website at www.nexcen.net. NexCen Technologies, Inc. 30 Nagog Park, Acton, MA 01720; P: 978-929-9620; F: 978-929-9621.
About Internet Message Center and Mustang Software
Mustang Software, Inc. designs, develops and supports Internet and e-mail based customer transaction management software applications that enable lasting, high quality customer relationships. Mustang's Internet Message Center (IMC) is an award-winning e-mail management solution that improves e-mail workflow in mission-critical, high-volume customer service operations.
Corporate headquarters are located at 6200 Lake Ming Road, Bakersfield, CA 93306 with offices in Boston, MA, Chicago, IL, Los Angeles, CA, Seattle, WA and Washington, D.C. Inquiries can be addressed via voice, 661-873-2500; fax, 661-873-2599; or e-mail, info@mustang.com. Additional information is available from Mustang Software on the Web at mustang.com.
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Contact:
Mustang Software, Inc.
Tanley Martin, 661/873-2565
tanley@mustang.com
or
Continental Capital & Equity
Dodi B. Zirkle, 407/682-2001
dodi@insidewallstreet.com |
